The critical issue I see for customers of any large ecosystem is real time adaptability and differentiation. While many large organizations are complacent, increasing numbers aren't due to risk of disruption, displacement, and lack of internal or external invention and innovation. I'm dealing with dozens of G500s over the past year, many at CEO and Chair level. Boards are becoming far more proactive, understand the risks of the SI system much better, which increasingly has a dollar amount attached they weren't aware of. For example, in report I sent to board of a global market leader--and they acted on, IT SI was costing $1bn+ per year that no longer needed to be spent, and because the system was so primitive on innovation they are also losing $2-3bn in missed opportunity that can be identified and overcome.
Moreover, not fixing this situation could be fatal for the company. They get it. Dozens more as well. In that case it wasn't SAP installed, but frankly any of the previous generation of enterprise installs would I suspect have been similar. There is a disconnect I sense from enterprise IT/SI ecosystems that we aren't seeing with some other German ecosystems and industries, which are far more automated, freeing up customer investment for more important tasks than SI, like hiring key people at half the hourly wage to grow their own companies.