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Dennis Gilbert
98 followers -
Leading People, Teams, and Organizations to New Levels of Personal and Professional Growth
Leading People, Teams, and Organizations to New Levels of Personal and Professional Growth

98 followers
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It is easy to disregard customer service. Perhaps in many organizations it is quickly brushed over because there is no rocket science and, after all, it takes a lot of energy to do it right. Do you have a culture of customer service shortcuts? How do you…
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Possibly the most fundamental principle that is so often violated in the workplace and especially in customer service is caring. Caring costs but it certainly can save money in the long run. Workplace Caring At our job, someone leaves the printer without…
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What does failure cost? Most people believe that the cost is significant. Is failure expensive and if so how, or compared to what? On January 28, 1986, we lost the Space Shuttle Challenger reportedly due to an O-ring failure. The cost of this disaster…
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Milestones and goals are always important. Many people stress how critical metrics and measurements are for the performance management process. How are you managing customer service? Do you have vague customer service guidelines? When you attend a…
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Times are changing. It seems every organization recognizes the business environment and climate are changing. Are you closely connected with some of the most fundamental aspects and ready to discover the truth about your changing organizational culture?…
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People start their work every day. Every day they may question why am I doing this, why does it matter, and why do people only care enough to find fault. Do you make your work count? Does it speak for itself? There are days when it feels like everyone is…
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People have suggested for decades that attitude is everything. Attitude, or as I sometimes choose to label it, mind-set, can have a significant difference on our accomplishments. Is today a good day to have another great start? You bet, not because we are…
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A discussion exists that has been circling for some time. It didn’t start yesterday, and it may not end today. Are some people born leaders? Are leaders automatically born into leadership or are they made? In U.S. culture the answers are much like an…
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Many organizations who actually take the time to self-reflect suggest that one area they could improve is in their communication. Listening is one of the most fundamental and easily improved skills. Have you considered how listening improves customer…
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There are many businesses doing it for the long haul. There are also many businesses who believe they are in it for the long haul but tend to operate for the short term. Are you providing long-term customer service solutions, or really just service in the…
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