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#DellHangout ALERT! "Community Management 3.0" #CMAD

Monday, January 23 @ 12:00 pm CT

Do you have plans for Community Manager Appreciation Day?
Come join our conversation and spend an hour with some of the most amazing Community thought leaders!

Our Three Topics (~20 mins each)
Chief Company Pinata & Cat Herder - Beyond a Day in the Life of a Community Manager
+Amy Muller Chief Community Officer & Co-Founder, Get Satisfaction
+Mark Harrison Community Manager, Google Earth & SketchUp
+Patrick O'Keefe Author of Managing Online Forums, iFroggy Networks

No Matter B2B or B2C; It's P2P! Whether Business to Business or to Customer; it's always People to People
+Jim Storer Principal/Founder, The Community Roundtable
+Vanessa DiMauro CEO, Leader Networks
+Lionel Menchaca Chief Blogger, Dell

Evolving a Social Business - The Future of the Community Manager Role
+Jeremiah Owyang Industry Analyst & Partner, Altimeter Group
+Bill Johnston Director of Global Online Community, Dell

Hangout Leader: +Connie Bensen, Sr. Mgr. Community Strategy at Dell

Want to join us? Put this in your calendar:
1. Mark your calendar: Community 3.0 #DellHangout - Monday, Jan 23, 12:00 PM CST
2. Send questions for the panelists to @cbensen on Twitter (#CMAD12) or +Connie Bensen here on Google+
3. Can’t make it? This ON-AIR #DellHangout will be recorded and available for playback later (more details later).

Remember to watch for the #DellHangout hashtag to stay in the loop!
Jenn Emerson's profile photoSteven Vargas's profile photoAuras Mihai Geambasu's profile photoSusan Beebe's profile photo
I have been extremely disappointed with Dell recently. I purchased an Inspiron 15z in June and its already been replaced 3 times and last time it lasted 2 weeks. I have gone through so many hours on the phone with tech support and customer service and had to fight to even get it replaced. Corporate has done nothing to help and has told me to file a law suit against them if I don't like it. I finally got ahold of service desk 11 and a competent manager who is trying to help me out but it took months of phone calls and call backs and let downs. I still don't know if they're going to make this right but if they don't I will see Dell in small claims court. I have used and purchased Dell products for years and it seems to me the company is in a downward spiral. We will see what happens when corporate calls me back yet again this week. I'll keep everyone in every social media circle posted as well as CT attorney general, better business, consumer protection, pc world magazine, and my local news investigation team. Make this right Dell!
Hi +Joshua Zinewicz sorry to hear of your troubles.... definitely not the experience we want you to have with our Dell system. Happy to work with you and see what we can do to make things right. Adding +Jesse Leonard from our suppor team to assist you. Thanks. ^SMB
+Joshua Zinewicz - my name is +Jesse Leonard and I work with the social media team at dell. Please let me know if your issue does not get resolved after working with the support team. I can be reached at or
Reminder... we're going to host a #DellHangout here in about 1.5 hours! Hope to see YOU back here at 12:00pm CT. Join us to celebrate Community Manager Appreciation Day with us today! Do you manage a community? We'd love to have you be a part of our hangout & global broadcast!!
+Daniel Johnson, Jr. Once we go live you'll see the Hangout broadcast post. Also please follow #DellHangout hashtag
I'm looking forward to this, I work as a Community Manager for one of the biggest sites in Ireland :)
How do I get into this? I clicked the "hangout" button under the post, but I was the only person hanging out
I clicked "Hangout" under this update and no one else was there... guess I'm just missing it.
discussed this post with 5 people in a hangout.
discussed this post with 1 person in a hangout.
discussed this post with 8 people in a hangout.
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