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Verified local business
Decor Furniture & Mattress
Furniture Store
Today 10:00 am – 7:00 pm
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Contact Information
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7702 W Broad St Richmond, VA 23294
7702 West Broad StreetUSVirginiaRichmond23294
Furniture Store, Mattress Store
Furniture Store
Mattress Store
Bedroom Furniture Store
Upholstery Shop
Today 10:00 am – 7:00 pm
Monday 10:00 am – 7:00 pmTuesday 10:00 am – 7:00 pmWednesday 10:00 am – 7:00 pmThursday 10:00 am – 7:00 pmFriday 10:00 am – 7:00 pmSaturday 10:00 am – 7:00 pmSunday 12:00 – 5:00 pm
Locally owned and operated, Our mission is to bring quality furniture and bedding, unique style, and great personal service to you and your home. Visit our showroom today and create a custom built sofa.  We carry custom finished, unfinished, solid wood, and ready to go bedroom, dining room, and casegoods for every room.  We also have a huge selection of quality mattresses in the showroom to help you find the mattress that best fits your comfort and needs.
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Review Summary
23 reviews
5 star
15 reviews
4 star
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3 star
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2 star
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1 star
8 reviews
"I am a very appreciative of Decor Furniture!"
"I ordered a Mattress and box spring from Decor."
"They told me 4 to 6 weeks for my couch and loveseat."
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All reviews
Shekisha H
9 months ago
This use to be a decent store. I've ordered from them a couple of times and loved my experience, but this last time was very unacceptable for a business. You would think being a repeated customer there would be some sort of better way to retain the customer. I ordered furniture at the at the end of May and paid in full beginning of June. I asked if it would be here in time by the end of June to be delivered and was told yes. The end of June came there was still no furniture. Went there the weekend of 4th of July to see where exactly the furniture was. Some lady told me it got delayed because of the holiday and it was on the "truck" on it's way. 2 weeks past by, still no furniture. I call to get an update and was told that I would get a call back. Never got a call back so I went by there the next day and spoke with the guy who I made the sale with. I asked him where the furniture was he told me it was on the "truck" and should be here any day now. I said ok and waited another 2 weeks, still no furniture. By now it's the last week of July/Beginning of August and still no furniture, so I go back there and speak with a different lady to get an update for my furniture. She tells me that the company had a lay off and that's why it was taking so long, but assured me the furniture was on the "truck" on it's way. She even showed me something on an iPad that suppose to track the deliveries. Idk what I was looking at, but I know by this point I was upset because my furniture is on some mysterious truck on it's way, but never seemed to actually be on the way. I waited 2 more weeks and went back by there again. Spoke with the sales guy. Asked where the furniture was. He told me it was on the "truck" and on it's way & should be here any day now. By this time I'm just done with the furniture and asked if I could have my money back if I had to come back there to check on the furniture. He of course said yes. The next week I finally got a call saying my furniture was here. When the furniture was delivered it got damaged and was told I would be contacted to have someone come out and fix it...that was 2 weeks ago. I'm not holding my breath for this...Try to support local businesses and this is what happens. I will NEVER spend another dime or step foot at this store again. If you order from here, just be extremely cautious.
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beau cawley
10 months ago
THIS IS THE GREATEST FURNITURE STORE ON THE PLANET! Or at the very least in Richmond. Prices are great, staff is very friendly and helpful, even the delivery service is prompt, on time, and very nice. I cannot say enough positive things about my experience shopping here! I furnished my entire living room and bedroom through them, and have not been disappointed! If you go anywhere else for your furniture, you are making a mistake.
Sarah W
a year ago
I went in to purchase a living room set. The initial salesman was very nice, professional, and helpful. He quoted me a reasonable price and stated to just let him know when I made a decision and he would help me out. I shopped around and found the set about $100 cheaper somewhere else in the area. I went back into the store and the initial salesman was not there; instead a young lady. I told her the situation, that I had found a better deal, but based on the good experience I had with the other salesman, I came back to give them a chance to beat or match it. She stated "it can't be the same set for that price" (which I had the other offer in writing) and "if you can find it cheaper, go purchase it somewhere else." So that is exactly what I did. I like to give small, local stores my business but with this type of arrogant customer service, I certainly would not recommend this store to anyone.
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Tommy Samuel
a year ago
We shopped and purchased furniture at Décor store many times over last 5 years. We always had a great experience. Décor offers a variety of great quality furniture with affordable price , and it is always something new in the showroom. Highly recommending this store.
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Alexa Bradley
a year ago
I enjoyed my shopping experience at Decor with Margeau so much that I will most definitely be going back for more! Margeau was extremely helpful and understanding that I had a budget but still wanted a good quality mattress and bed frame and that was exactly what I got at Decor from Margeau. Thank you and I will most definitely be back for more beautiful pieces of furniture!!
Allison York
a year ago
I am new to Richmond and needed an entire house of furniture and quick! Not only did I need every room furnished, but at an affordable price since I am a broke college student! I just googled Furniture Stores in Richmond and Decor showed up. I went in and was greeted by a very kind and charming young man who did not bombard or rush me, which I have experienced in the past. I found everything I needed including a few rugs and lamps. My house is absolutely beautiful! I also had everything in my place within two weeks, with money to spare! I am a very appreciative of Decor Furniture!!
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Jason S
a year ago
In the last few years I have bought a number of items from Decor and I was/am very pleased with the quality of the furniture . I had a problem with a recliner being delivered with the wrong color, which ended up not being the stores fault. The owner contacted me and within the same week let me keep a floor model of the same recliner until my original came in. They are very fair with their prices and I have always been very happy with the customer service Decor has provided. Decor will be the first store I shop at when I am in need of something new for my home.
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Jeff Schautz
a year ago
I ordered a Mattress and box spring from Decor. The workers brought it into my apartment set it down ( did not even unwrap the plastic and left). Later, I found out that the box spring was torn, So I called to speak with the manager. They told me they would not be able to deliver another until the week after. The second time they arrived they brought the wrong box spring and there was another hole in it and the movers showed up 4 hours late and they would not be able to deliver the correct one for another week. I called Decor and had to speak to several people before being able to discuss this situation with the manager. I also ordered a couch from them ( which I regret) I do not know how long its gonna take to get here this is week four. I am less then impressed with Decor and will NEVER order or RECOMMEND them to anyone else.
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