Response from the owner - 4 months ago
Hi Marilyn, We understand you are upset, but you should at least start with the truth. The truth is your neighbor parked 2 cars in the end of your driveway preventing us from plowing your driveway at 10:03 pm Sunday night. We did notify you at that time by text and you did not respond. This unfortunate situation was not cause by you or us, but you are placing all of the blame on us. Both Dave and Bill tried by phone to speak with you but you just yelled and cursed and then hung up. When we called back you did not answer, we left you a message apologizing for not being able to service your driveway and offered solutions but no response.We told you we would refund all of your money and we did..
We are in constant contact with our customers by email text and sometime phone (limited because our staff is not in the office during blizzard conditions). This particular storm was the 3rd largest on record for Huntington NY and plowing was challenging to say the least. Our goal is always 100% customer satisfaction, we are sorry you are unhappy, we hope you can find it in your heart to forgive us for not being able to satisfy you. We would ask for you to call our office and speak to Dave Stockwell or Bill Renter to see if there is anything we could do to make up for this unfortunate situation. Office is 631 549-8100 or email email@example.com