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Dean Kaplan
Works at The Kaplan Group
Attended University of Chicago
Lives in San Luis Obispo
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Dean Kaplan

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Our article published on All Business Experts, one of the world’s largest online resources for small businesses, explains how to design a credit application that will protect your business.  Read it to learn what information to collect and what terms to include.  The best way to make sure you get paid is to get a good contract up front.
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Dean Kaplan

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The Atkins & Ogle Law Firm asked:  are Debt Collectors Born or Trained? and we answered in this article on their website.  We explain the common qualities employers usually seek in their collectors.  Much can be taught, but there are some basics skills and attitudes that must be inherent.  
A discussion on the best practices in today's debt collection industry.
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If you knew you could prevent future write offs by spending 3 cents and less than 10 minutes would you do it?  Of course you would!  You’d be crazy not to, right?  This week’s blog is about a company that did not do this and took a $30,000 write-off.  Learn what they did wrong and how you can avoid this costly mistake.
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The National List of Attorneys who specialize in collection litigation welcome cases but don’t want to waste client’s money and their time on dead end accounts.  Our recent article on their site, “Should You Sue Your Customer,” explains how collection agencies, attorneys, and creditors should evaluate potential cases before litigation commences.  We explain how to evaluate ROI (return on investment) which is the primary factor when considering litigation.   Every case is unique, but the end must justify the means.  The article explains how to evaluate each case on its own merits and make an informed decision.
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Learn how to identify collection problems in advance so you can take quick action and avoid write-offs.  Funding Gates recently published our article on Red Flag Indicators. Learn what to look for and what to do when you see one.  
Dean Kaplan, The Kaplan Group Not getting paid is very painful.  Once an invoice is past due, the chances of collecting decline more than 1% per week according to annual surveys by the Commercial L...
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Did you know 40% of your action our out of habit, not design?  We all have habits, good and bad.  Do you spend much time thinking about how good habits help your life?  Probably not.  Do you spend time fretting about your bad habits and how difficult they are are to break?  Well, studies show that habits are a big part of lives, and fostering good habits is worth the time and effort.  

This blog tells about the Habit Loop that we all are on and how to use it to make your life work better.  Read how to start new Good Habit Loops to make 2015 a productive and fruitful year!
Creating habits can make your life work better both at the office and in your personal life. Debt collection success can improve from the hints in this blog.
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Dean Kaplan

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Anytime Collect has software to help companies manage their receivables to improve cash flow and minimize write-offs.  They asked us to explain the debt collection litigation process to their users in this article on their blog. .
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Pursuit, the magazine for professional investigators, asked us to explain how to use free services on the Internet to find debtors.  Our article explains 4 free Internet tools we use on a regular basis the help recover money for our clients.  
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Startup Nation asked:  When Should You Hire A Collection Agency, and we provided the answer in this article.  Accounts receivable best practices can help keep customers paying on time.  When payments are late, however, the chances of write offs increase dramatically as invoices age.  Not every customer in default should be turned over to collections.  This article explains how to determine when is the right time to hire a collection agency to avoid write-offs.
If a customer is dodging their payments commitments, then you can't meet yours. Maybe it's time to hire a collection agency.
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Always Be Closing used to be a popular sales and collection strategy.  Nowadays, Always Be Helping is a better strategy.  Developing trust with your customers can lead to more sales and better payment behavior.  This week’s article explains why it is so important to use the ABH approach and includes examples of this strategy.  Find out why becoming a resource to your customer will put more money in the company’s cash drawer and your own pocket.

The Internet and social media make it easy for people to spread the word about your behavior.  Using an ABH approach can earn you a great reputation whereas ABC can get you slammed.   
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CPN Fraud is taking a bigger toll on businesses.  Read our guest blog by Kathryn Brown, owner of the consulting firm The Fraud Experts to learn more about this disturbing trend.  She explains the problem and how to improve processes to reduce the chance of being a victim.    

Training your staff can keep your customers on the up and up.  Don’t let fraudsters steal from your company!
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Get our new free ebook the Credit Application Handbook, the most comprehensive resource for developing applications that protect your company if things go wrong.  It includes a 40 item checklist for evaluating your current application, 20 sample applications, and detailed discussion and sample wording for all key terms.  Some tips implemented by our clients have saved them huge amounts each year.  
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91 people
Scott Wolfe Jr's profile photo
Call Center Services International's profile photo
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Rob Lawson's profile photo
Jason Dodge's profile photo
Christina Aguilera's profile photo
John Nemo's profile photo
Intrum Justitia Belgium's profile photo
Work
Occupation
Negotiator | Consultant | Debt Collector
Employment
  • The Kaplan Group
    President, 2002 - present
  • DKAM Consulting
    President, 1991 - 2013
  • UrFilez
    Vice President, 2009 - 2011
  • Serial Port Memory Technology
    Vice President, 2006 - 2010
  • Beatnik
    CFO, 2001 - 2008
  • Vidomi
    COO, 2000 - 2002
  • Xing Technology
    CFO, 1998 - 1999
  • KPMG
    Consultant Sr. Manager, 1984 - 1991
  • AMI
    President, 1991 - 1999
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
San Luis Obispo
Previously
Torrance - Redondo Beach - Chicago - Claremont - Santa Paula
Links
Story
Tagline
Negotiator | Consultant | Debt Collector
Introduction

I’ve spent the past 30 years consulting for and negotiating with hundreds of companies across the world, helping everyone from small business owners to Fortune 100 company executives to complete transactions and resolve debt collection issues.

I've resolved thousands of commercial debt collection matters and completed over $500 million in transactions while traveling to 40 countries to get deals done. I understand the culture of business like few others, from being in the trenches with small business owners, to analyzing the operations of mid-size companies, to representing billion dollar companies in complex international negotiations. I've been a senior executive and/or owner at several companies giving me unique insights into how to solve problems.

I've compiled my best negotiation, debt collection, and financial statement analysis insights, tips and strategies on The Kaplan Group website. We have more than 200 pages of free, no-strings-attached blog posts, videos, white papers, tutorials and templates on our site!

Let's connect! I'm always eager to meet new business contacts and learn from each other. Let me know what I can do to help YOU today!

Education
  • University of Chicago
    MBA - Finance, 1980 - 1982
  • Claremont McKenna College
    BA - Economics, 1977 - 1980
Basic Information
Gender
Male