Yeah, I should be more clear. The issue I linked to is just one example, and certainly not the only time I've been disappointed by the lack of support from Google. The fact that the only reason I got a response at all was posting the issue on here (and speaking directly with people at Google) speaks volumes about how things really work. There is no customer support, and only the squeeky wheels get grease.
The "Send Feedback" option (which doesn't exist on the google groups settings page, btw) doesn't seem like it was ever intended to be a two-way communication. That might work for bug reports, but what is the point of asking a question when you know you will not get a response? I assume that "Send Feedback" is more meant for feature suggestions and comments about how a page appears, given the emphasis on taking a screenshot of the problem.
It's actually very hard to even FIND the appropriate help forum for Google products, even if there is one. They have been "transitioning to a new forum" for years now for a number of them. For an example of what I mean about finding help, with Google Groups, here is the main help page: http://support.google.com/groups/?hl=en
If you were to follow through this, you might start by clicking the helpful problem description of "I'm not receiving my groups emails". That will bring you here: http://support.google.com/groups/bin/answer.py?hl=en&answer=7908&topic=2383651&ctx=topic
Lots of information on that page, but none of it describes how to handle email that is marked as spam by google groups rather than gmail. At the bottom it says:
"If you've tried all of these suggestions and you continue to not receive email, please report the problem." Report the Problem is linked here: http://support.google.com/groups/bin/request.py
Click that link and look where you end up. Not helpful. If you continue through and lie about the category, it still says not to expect any reply unless it is a legal issue.
If I'd posted on the gmail forum and gotten no reply, I wouldn't have been too surprised - it was in the wrong category, after all (but like I said in the message - there IS no forum for Google Groups). I guess I should thank "Dingus" for his extremely frustrating and unhelpful "answer" to my problem, because the fact that he responded was what prompted me to share my frustrations, which in turn got my question answered.
Unfortunately, after all that, the answer to my problem was pretty much just "nope, we don't do that. deal with it.", so now I'm looking for an alternative to Google Groups entirely anyway.