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Daylan Pearce
Works at APD
Lives in Melbourne
1,031 followers|347,883 views
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Work
Occupation
CX Strategy & Research
Employment
  • APD
    Digital Experience Manager, 2014 - present
    Customer Experience strategy and research division of APD
  • Next Digital
    Search Team Lead, 2012 - 2014
    I play with search engines at Australia's largest independently owned full-service digital agency.
Basic Information
Gender
Male
Story
Tagline
CX, Cartoons & Comic Books.
Introduction
I look after CX at APD.

Been doing digital stuff for over a decade.

I like to write about stuff I find interesting and have been featured in a number of publications including The New York Times, Wired, CNet, ProBlogger and a bunch more. The main place where I put words in interesting sequences is at DaylanDoes.com
Bragging rights
I once ate 13 McDonalds cheeseburgers in under 5 mins... I don't recommend trying that.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Melbourne

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Daylan Pearce

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Creating Amazing CX - The Disney Way

Disney is probably the greatest company ever at creating customer experiences. Spend a day in one of their parks and note the intricate detail they put into every element.

From the unseen underground tunnels that run throughout the entire park that ensure trash cans can be emptied without visitors noticing, to the manhole covers with the tiny Mickey Mouse logo on them. Their attention to detail and effort they apply to create a superb customer experience is second to none.

The thinking and effort put into making sure that the experience is wonderful for not only the 100,000 people that interact with a particular element, but also to ensure that should just 1 out of 100,000 people ‘bump the lamp’ during one of their experiences, that that person is not penalised and taken out of the world that they’ve create specifically for them.

http://daylandoes.com/disney-cx-bump-the-lamp/
#disney   #cx   #cxo   #customerexperience  
This is the story about a moment that would earn its place in the very fabric of Disney’s customer experience ethos and create a core question that would be asked of every Disney creation from that day on.
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Daylan Pearce

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A Super Simple Overview of Game Theory
The recent events of the untimely death of John Nash – the mathematician portrayed in the Russell Crowe movie A Beautiful Mind - peaked my interest in understanding game theory a little more - including real life implementation examples.
Erghh. I hate those posts that seem to capitalise on some current event in order to get views. Articles like '10 Things Eurovision Can Teach you About Email Marketing’ or ‘What The Mad Men Finale can Teach you About SEO'. So firstly, please excuse me for the timing of this article. Straight away it appears that I am doing exactly what I condemned in the paragraph before, but to be honest the recent events of the untimely death of John Nash – the ...
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Daylan Pearce

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Just spotted the new Google Local listing box in the wild...
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Man... Elon Musk is the closest thing to a real life Tony Stark.

#tesla   #powerwall  
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Matthew Mcconaughey's reaction to Star Wars teaser #2 

This video is almost better than the trailer itself...

#starwars  
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Daylan Pearce

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An Internet All About You

The days of a one-size-fits-all solution are long gone. Digital today is about creating a customer experience that caters to an individuals needs.

This is a deck I recently presented at a conference to some of Australia's largest ecommerce retailers. It outlines the fundamentals of digital personalisation and how the big players in digital are focusing their efforts (and budgets) on creating a personalised customer experience for their audience.
This is a deck I recently presented at a conference to some of Australia's largest ecommerce retailers. It outlines the fundamentals of digital personalisation and how the big players in digital are focusing their efforts (and budgets) on creating a personalised customer experience for their audience. The days of a one-size-fits-all solution are long gone. Digital today is about creating a customer experience that caters to an individuals needs. ...
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Daylan Pearce

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Worst Google Local spam I've seen in a while.
Spammy G+ account with SEO company advert as profile image, connected to a WotIf.com domain.
Aggregate domain as top ranking for local search result.
Can't believe this one got through for such a hardcore term as Sydney Accommodation.
Yuk.
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If it was happening all the time, we'd do something about it. I doubt that listing will last long before it gets nuked automatically by Google. 
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Have him in circles
1,031 people
Valentina Filacchione's profile photo
Jackson Mileur's profile photo
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Daylan Pearce

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Why the SEO industry has a bad rep and so many businesses get burned, summed up by a single promoted tweet.
Man, this type of crap annoys me. 
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One of my favourite innovation stories ever.
This story takes place in Idaho, USA in 1949 and is a completely true story.Back in 1949 Idaho was growing. The population was getting larger and more and more people wanted a little piece of Idaho beauty for themselves. Trees. Rivers, Greenery. Who wouldn’t? But these Idaho residents had a problem.Beavers.But beavers also wanted to live in this beautiful place. In fact they had been for many centuries. Long before these pesky humans arrived.The ...
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Cool. Google's added little icons to their mobile search results. Wonder if you can influence them at all... 
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The Facebook Experiment That Could Make a President

Facebook is the gatekeeper to the unique and structured data of over 1.4billion individuals. They hold the keys to the largest aggregated database of human data that the world has ever known. 

With this data they run over 1000 experiments per day. From simple UX changes, to massive social engineering experiments. 

This presentation discusses one of those experiments. One that was conducted late in 2012 on the day of the 2012 U.S. Presidential election. 
This presentation discusses the tactics and the outcomes used to convince over 320,000 people to get off the couch and vote. 
For anyone who's interested in large scale data experiments, or even just what Facebook do with the stuff you like and post, then this presentation is for you.
Facebook is the gatekeeper to the unique and structured data of over 1.4billion individuals. They hold the keys to the largest aggregated database of human data that the world has ever known. With this data they run over 1000 experiments per day. From simple UX changes, to massive social engineering experiments. This presentation discusses one of those experiments. One that was conducted late in 2012 on the day of the 2012 U.S. Presidential elect...
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Daylan Pearce

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This is the Origin Story of the Fajita

Now, a story about Mexican cuisine may seem like a bit of an odd story to share on a platform like this, but bear with me, because this is one of my favourite (and delicious) product marketing stories.

The Fajita. It’s essentially a DIY burrito/spicy wrap. Created in the heart of Mexico and passed down through generations. Mexican cuisine at its finest.

Well... no...

https://www.linkedin.com/pulse/marketing-genius-fajita-daylan-pearce
A Mexican restaurant. You look down at your menu. Entrés, mains, desserts, saladas. It all looks good. “But what do I choose?” you ponder to yourself. Tacos? Enchiladas? Burritos? Oh man, they all sound awesome. Decisions. Decisions…. But then it happens. That noise. The sizzle!
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Daylan Pearce's +1's are the things they like, agree with, or want to recommend.
Tesla Motors Just Invited Press To Come Look At Its New D | TechCrunch
techcrunch.com

Tesla Motors just sent out invites to a press event on October 9th in Los Angeles, presumably to unveil the new 'D' car that founder Elon Mu

BREAKING: New Matt Cutts Update Set To Upheave SEO Industry
daylandoes.com

This week, webmasters across the globe awoke to find a message in their Webmaster tools account alerting them and upcoming change to the Goo

How to become an awesome blogger? 18 experts know the answer | SEO Blog ...
www.link-assistant.com

Both top industry and ypung bloggers share their best blogging tips and elaborate on how they started their blogs together with the methods

Urban Attitude
plus.google.com

Gifts for the young, and young at heart!

Coming Soon: Google Will Penalise Non-Mobile Optimised Sites
www.asiapacificdigital.com

Up until recently having a mobile optimized website was very much a nice-to-have. But not for much longer...

The Last of The Last Of Us - Journeys End
foldsfive.blogspot.com

WARNING: This article is more spoiler filled than Spoiler McSpoilersens mighty heavily Spoiler laden Bucket O’ Spoilers™, and is intended to

What Does Facebook Know About You : The Scary Facts
daylandoes.com

An analysis into exactly what information over 1 billion Facebook users - including you - are willingly handing over every single day just b

The Nerdier Side of Writing
www.slideshare.net

A presentation I did for WordFest 2013 about more technical elements you should consider when writing for the web. Presentation includes les

Nobu
plus.google.com

Nobu hasn't shared anything on this page with you.

DC Comics
plus.google.com

Connect with the world's greatest super heroes!

Essendon Football Club
plus.google.com

The official 'Inner Circle' of the Essendon Football Club

SEO Software. Simplified. | SEOmoz
www.seomoz.org

SEOmoz is the most popular provider of SEO software. Our easy to use tools and tutorials make search engine optimization accessible to every

Dejan SEO
plus.google.com

Australian SEO company

The Worlds First South Park Themed SEO Blog Post | DaylanDoes
daylandoes.com

I am a big fan of both South Park & Search Marketing, so today I thought I'd combine the two and come up with the first ever South Park them

Search Marketing in China | Asia Pacific Digital
www.asiapacificdigital.com

This post examines some of the issues encountered for those wanting a search presence in China's number #1 search engine - Baidu.

Melbourne Graffiti & Street Art
plus.google.com

Photos of the best Graffiti and Street Art from Melbourne, Australia

How Widely Used Is Facebook? | DaylanDoes
daylandoes.com

New data suggests that nearly 22% of the Internet is now connected to the Facebook domain. But is this connectivity taking away control of y

Essendon Football Club - Home
www.essendonfc.com.au

The Official web site of the Essendon Football Club - your best source for Essendon information, shopping, competitions and video online.

Report: Some Brands Will Get Facebook's Timeline This Month
marketingland.com

Some U.S. companies with Facebook pages will be able to use Facebook’s new Timeline interface at the end of this month, according to a new r

The Google of 1880 | MYOB BlogThe Google of 1880
myob.com.au

Kodak made photography accessible to the entire world. For over a century, if you took a photo then you likely took it using a Kodak product

Afghan Salang is the new restaurant from the original founder of Afghan Tasty Food - one of my favourite restaurants that has really fallen away in the past couple of years. Afghan Salang is awesome. The staff are very friendly. Value for money is great and the decor is very nice as well. One of my favourite restaurants at the moment. Highly recommended.
Public - 2 years ago
reviewed 2 years ago
Tis is one of my favourite restaurants in Melbourne. It's pretty pricey, but the food is awesome! If you're a fan of seafood and awesome deserts then this is the place for you. It's a buffet, so be sure you show up with plenty of room to eat.
Food: Very GoodDecor: Very GoodService: Very Good
Public - 2 years ago
reviewed 2 years ago
The hot chocolates at Coco Black would have to be my favourite thing to drink ever. If I had to choose one thing to drink for the rest of my life, it would be a Coco Black hot chocolate. If I got to nominate a national drink, it would be a Coco Black hot chocolate. If I had to choose between my girlfriend and a Coco Black hot chocolate... I'd choose my girlfriend, but it'd be a very, very difficult choice. Buy this!
Food: ExcellentDecor: Very GoodService: Very Good
Public - 3 years ago
reviewed 3 years ago
4 reviews
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Map
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Not too bad, but not great. Of all the South Bank eateries, this is my least fav. However their Eggplant Parmagana is outstanding. Worth a visit to here purely for this dish.
Food: GoodDecor: GoodService: Good
Public - 3 years ago
reviewed 3 years ago