Hmm, seems like Chronus is the target of a directed 1 star review attack??
We averaged 2 to 3 one star reviews per day since launch, many of which had comments, helping us fix bugs or provide assistance to end users. The negative reviews were also 'clustered' around us releasing 'Pro/Paid for' features or times when we dealt with known bugs.
In the last 18 hours
we suddenly received over 60 one star reviews
with no associated comments and, the number keeps going up. This is a 15% increase in total 1 star ratings in less than 1 day
compared to the past 5 months. This is while 2 star reviews have remained virtually unchanged for several days. Nothing else has changed
- its the same version we have had on the market for weeks, the number of daily installs has not increased significantly, we are not seeing any increase in reported crashes and we are still getting mostly 4 and 5 star reviews from all over the world.
It does seem though that Google weighs a 1 star review heavier than a 5 star - we get hundreds of 4 and 5 stars and the overall rating barely changes, a few 1 stars and the overall starts dropping like crazy.
(corrected, thanks you +Nicholas Boyd Isacsson
I can find no way of reporting this to Google or contacting them in any way.
I am at my wits end... Update:
Google fixed the problem and reset the ratings to some point in the day before. It must have been a general play store issue because several other devs were reporting the same.