Oh, I completely agree. In fact, I tend to learn better when I have "alone time" to play with things. But not everyone learns best that way.
I see a couple of factors at play here - I want to encourage staff members who have the desire to get involved (at whatever level interests them), balanced against direction from above (sometimes far above) to "get things done" and "keep up the pace" - that is, day-to-day operations.
It's a tricky balance, and I certainly haven't found the optimal solution yet. I do think that part of the solution (as you've alluded to, and the article mentions) is to make acquisition of technology skills part of the job descriptions....
And long-term, I think getting library staff knowledgebly involved can really help (on a lot of levels).
Just my $0.02 :-)