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David Carse
Works at Waterfall Way Designs
Lives in Inverell
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David Carse

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Charming Small Home on Wheels Priced $33,000  -- >> http://freshome.com/2014/04/19/charming-small-home-wheels-priced-33000-video/
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David Carse

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I got a new picture for my office.

This is a page from my year 7 computer studies book. It is my first recollection of coding. To make stuff appear on the screen was amazing. Hooked every since.

It was done on Apple II Graphics. Maybe Apple IIe later.

Good times.
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+Telstra if you don't recognise that the following is a customer service deficiency, you really need to look at your business model.

While resolving a TIO complaint with your complaints team, I asked for my most recent bill to be emailed to me. The lady told me she couldn't email it because I haven't signed up to online billing. So despite the fact that she was quite happy to openly discuss the financial status of my account, which showed she trusted my identity, she had no means to action my request to send me my bills by email. She said I need to specify a password and security questions, etc., and that she can't do this for me. I don't understand why I would need to log in to any system other than my email client in order to receive an email. The truth is that I DON'T. The only reason I'd need to log into your system is to specify that I want my bills emailed to me. Why should I have to do this? I just gave your staff member explicit permission to do it for me. Yet despite the fact that I'm the customer, I'm the one who has to do the work.

So after I resigned myself to this limitation, she said she'd email me a summary of our discussion, and asked for my email address. I gave it to her, but she misheard it, and I said, "Surely you have it on file?" She said I didn't supply it as part of my TIO complaint!!! Do you mean to tell me that a complaints officer called me to resolve a complaint without my customer record open in front of her?! That the only information she had was my account numbers and what the TIO reported? Well clearly I - as a customer - am not very important, if none of my details or any record of my customer history are even available, much less considered as part of this complaints resolution!

Telstra these are the sorts of issues that make people hate you. Your system is clearly not set up to accommodate the customer. And don't get me started on your offshore 'support'.
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hehe "At this point, I got a tad pissed off." We have all been there. 
Long wait for us to have an alternative like NBN.
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Let your price be the only thing your clients complain about.
 
This is why you shouldn't be afraid od having clients who complain about your price.

You’ve found market price when buyers complain but still pay. ~ Paul Graham

Let your price be the only thing your clients complain about. That's the best place for a web development company to be. Don't forget that clients often associate high price with high quality. Deliver on that expectation and you'll be fine.

Source: http://startupquote.com/post/7029845826

#pricing   #quote   #webdevelopment   #webdesign  
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David Carse

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its starting, Neal Stephenson's vision in Diamond Age is coming.
 
This 3D printer can cause a literal sugar high.

Meet the geniuses behind ChefJet:

http://wrd.cm/1j9k8HC
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The Ultimate Inverted Selfie

#tongueincheek  
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Self Sustainable Weekend Retreat by Branch Studio Architects
 -- >> http://freshome.com/2014/04/16/self-sustainable-weekend-retreat-branch-studio-architects/
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A Tuesday morning #protip  on how to better use Google search...
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Bike tour up to Tenterfield.
 
Thanks for sharing!! Great pics of the scenery, it is a gorgeous drive.
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  • Waterfall Way Designs
    Web Designer, 2009 - present
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Web designer helping business in regional NSW, Australia
Introduction
Owner/Web Developer at Waterfall Way Designs

Downshifter with young family. Living in rural NSW Australia. Aiming for self sufficiency on a house block with vege gardens, fruit trees, chooks.

Interests - Photography, Web Design, Small Business, Gardening, Permaculture. Our Family Projects.
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Inverell