Consultant, 2013 - present
Business Process redesign from supplier management, manufacturing operations, customer engagement through CRM, shipping, financials. Contact to Payment. NetSuite.
Sales Operations Manager, 2008 - 2012
Lead sales operations and business process team to implementing SAP ERP and Oracle CRM end to end Order Management integration. Customer Master data stewardship processes. Led implementations for Price Master, Product Configuration, Project Labor Estimating, Quotations, Voice of the Customer and Corrective Action Request processes.
IT Business partner, 2006 - 2007
Developed business process and application function architecture for Price Master, Customer Master, Configuration, Quotations, VoC and CAR processes.
CRM Program Manager, 2003 - 2005
Led CRM and Analytics implementation for Honeywell Process Solutions and 5,000 users
CRM Program Manager, 1999 - 2002
Led CRM and Analytics implementation for AlliedSignal (changed name to Honeywell in 2000) Aerospace 3,000 users