Idiots can't solve problems

The more idiot-proof the system, the more you will constrain behavior, forcing people to act like idiots, even when it’s against their better judgment. Even when people know there’s a better way to do something, they will often be constrained by policies and procedures that were designed to reduce variety in the system. If your system needs to solve problems that you can’t anticipate, then you have a problem, because automated systems and idiots can’t solve problems.
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