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Nice post by +Jack Vinson

"It is the nature of social business activities to see more - see more of the business, the people, the customers... Continuous improvement efforts are systemic views by their very nature. Companies that go "all in" on continuous improvement find that the improvement efforts must look at all parts of the business."

cc +Rawn Shah

http://blog.jackvinson.com/archives/2012/04/23/what_is_your_span_of_control.html
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