+Gerd Leonhard on a Ricoh report on process-oriented business models.

“We believe that businesses will be more process orientated, ensuring that critical information is more centralised and data can be received, stored and retrieved by employees. This will mean decision making can be less hierarchical and allow employees, who are collaborating directly with customers, to make important business decisions, without delay,”

...customers will become an integral part of internal decision-making and that project teams will typically include people from outside the organisation such as customers and business partners... In the future, there will also be a need to consider how experts outside the organisation can input and retrieve information to act on behalf of the business.
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