So, my wife and I ordered FTD flowers for our moms to be delivered on Friday (order #FMP528636
). The website takes the orders, takes our money, and delivers the first order to my in-laws which live in one of the most remote areas of WI. Great Job!
The other order... we get an email on Friday night saying "Sorry, we can't deliver the flowers today, we'll deliver tomorrow on Saturday". Then Saturday came and went and no flowers... we get an email this morning (Mother's Day) saying "Sorry, we can't deliver the flowers until Tuesday. Here's a $10 credit to use on any future orders." My parents don't live in boonies, delivery should be a non-issue.
I know Mother's Day is a busy time of year for florists, but perhaps you shouldn't take orders for what you cannot deliver, or at the very least be up front that you can't deliver instead of waiting after the fact. I thought ordering for delivery 2 days ahead of time would be enough lead to have them for Mother's Day. Then when you couldn't deliver on-time (3 times) and received emails (2) saying they would be delivered and couldn't do that... I'm VERY disappointed in FTD. I have never had this problem with +ProFlowers
and wish I had ordered through them. +FTD Flowers
, unless you fix this issue, you probably lost a customer for life.