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Darlene Burnside
Your Greater Atlanta Metro reliable and trustworthy Associate Broker/Realtor!
Your Greater Atlanta Metro reliable and trustworthy Associate Broker/Realtor!
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This was under the sheets first night at #greatwolflodge Niagara Falls. After emailing them this was the reply. Truly pretty disgusting. We didn’t even have bunk beds so how much research did they do before replying. No compensation or anything Great Wolf Lodge

Good Morning Darlene,

Thank you for taking the time to fill out your comments regarding your family’s visit to Great Wolf Lodge Niagara Falls. It is through the valuable comments that guests like yourself provide to the Lodge helps us maintain our position as First Class Family Destination in Canada.

I am sorry that we were unable to reach your expectations this time around with regards to room cleanliness. Of course items in the bunk bed is not service standards that we uphold here at the Lodge. I have passed your comments and concerns on to our Housekeeping team to ensure that our suites are maintained on a daily basis and are cleaned and thoroughly inspected prior to our guests’ arrival to ensure that all of our families are able to relax and enjoy their time with us.

Please accept my sincere apologies for the inconveniences you experienced during your stay. The next time you are on the property if there is anything I can do to make your stay more enjoyable or rectify any concerns you may have at the time please be sure to contact me or a Guest Services Supervisor or Manager. If you do decided to return to Niagara please reach out to me before you arrive and I will make sure to have your room inspected and ready for you upon your arrival.

Thank you again for taking the time to share your experience with us. It is through comments like yours that allow us to improve and exceed the expectations of our guests.


Have a Great Wolf day

Joel Medler | Housekeeping Manager
Great Wolf Lodge Niagara Falls
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7/11/18
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Beautiful!
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Yup!!!!!!!surely.....
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Home Buyers search for your next Atlanta area or Gwinnett County GA Home here! Moving to Atlanta contact me to assist with all your real estate needs. #homebuyers #homesforsaleatlanta #homesforsalegwinnett #atlantamaximrealtyinternational #realestate
LRE Social
LRE Social
myagentbuyers.com
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Darlene Burnside, Realtor
Darlene Burnside, Realtor
darleneburnside.agentprolink.com
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Darlene Burnside, Realtor
Darlene Burnside, Realtor
darleneburnside.agentprolink.com
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OPEN HOUSE TOMORROW March 10 2-4. COME ON BY!! CUSTOMER BUILDERS HOME. 5 BEDROOM 7 BATH.. Must See to Appreciate!
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Your Atlanta area Real Estate Advisor
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