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Dan Gingiss

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I am pleased to announce that my first book has been published! Please check out "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media" on Amazon!

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My new book, "Winning at Social Customer Care: How Top Brands Create Engaging Content on Social Media," is due out on Amazon this month! Learn more on my webiste:

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Check out my NEW "Social Customer Care Weekly" Newsletter featuring great articles on social media, customer service, and customer experience.

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Check out my new Social Customer Care Weekly Newsletter with articles on customer experience, customer service, and social media. Read and subscribe here ➡️

Our cousins suffered an unimaginable tragedy... now they are using it as motivation: #livgracefully

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Great interview with Kriti Kapoor from +HP on how a massive technology company delivers exceptional social media customer service at scale. With +Dan Moriarty via +Social Media Today 

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Honored to have been interviewed by +Michael Stelzner for his excellent podcast! Take a listen and let me know your thoughts.
Social Media Marketing Podcast. In this episode +Dan Gingiss will explore how to better serve customers with social media.

Click here to listen and/or read now

#socialcrm   #socalmedia   #smexaminer  

Excited to announce that the Focus on Customer Service podcast (hosted by me and +Dan Moriarty) is now on iTunes and Stitcher! If you love amazing customer service on social media, please check it out! And if you love the podcast, please leave a rating. Thank you! 

The new Focus on Customer Service Podcast is live! This week's guest is +Ashley Boone from +ModCloth, who talks with me and +Dan Moriarty about how ModCloth is not "just another retailer" but one which puts the customer in the center of everything they do. Please give it a listen and let us know what you think! 

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