Over the past few months I've noticed a disturbing trend with +Telstra
customers. Examples follow:
Today I was at a customers house because their internet was not working. So I commenced Troubleshooting only to discover that Telstra had changed the user over to Prepaid internet, and continued billing the the customer for the old service which they were no longer using. So they were paying their Bigpond
bill with direct debit, for a service that was "changed" to Telstra
Prepaid. - In essence, the person was paying for the same service twice.
Last week, I was troubleshooting a similar issue "No internet through 3G modem", Don't ask me how this happened, but somehow, Telstra had set them up to use BOTH Mobile Broadband and ADSL.
The user was still using the Mobile broadband as per normal. While being charged for both it AND a not-connected ADSL connection. (The DSL connection was costing them an extra $150 on their bill, even though it was not connected nor set up)
I could go on, I have dealt with similar issues all month, where Telstra has been charging people for multiple
services when they only use a single service.Recommendations:
If you are with Telstra or Bigpond, immediately check your bills, Make sure you're not paying for multiple different internet services.
The most the average person will have is:1.
A Mobile Phone (With data IF it's a smartphone)3.
A Single Internet Connection (Either bundled as part of the landline (ADSL) or Mobile, (With a USB Device))
If you're seeing Multiple internet services, then there's a good chance you're paying for something you're not receiving!
And if you're thinking of becoming a Telstra or Bigpond customer for ADSL - DON'T
, Go with +Internode
or even, use the Broadband Choice site to compare and find a plan and company that's right for you: http://bc.whirlpool.net.au/