after 3 hrs on the phone - speaking with 5 different account reps, floor supervisors, and a couple of 'account managers' DIRECTV insists that they are EXEMPT from a state law in Virginia that specifies a customer can cancel a contract within 3 days for any reason. They said I would own them $482 early termination fee if i dropped by service now because they installed a new DVR yesterday. I called TODAY to tell them, I changed my mind - that i DO NOT WANT the new DVR and I do not want a 2 yr contract extension. If you are considering DIRECTV, proceed with caution -- THEY WILL GET YOU... THEY WILL TAKE YOUR MONEY IF YOU TRY TO QUIT THEM.
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