SmartSearch CEO, Doug Coull, shares his great POV on customer service delivery.
Thank you, Cynthia, for sharing this article! I wholeheartedly agree with the viewpoints expressed here. It’s high time companies understood that losing a customer due to poor customer services is a big deal and gaining new customers can be a far more costly affair than delighting existing ones and turning them into brand evangelists. It’s all about creating and cherishing human connections.
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