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CX Group
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Your customer doesn’t care how much you know until they know how much you care" ~ Damon Richards

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Customers are changing quickly, and retailers need to stop using an old customer ‪#‎experience‬ model to serve new customers with new expectations. This new breed of ‪#‎customers‬ includes the all-important millennial generation, 80 million customers who have been raised online, have had smartphones since childhood, and have low tolerance for obsolete processes getting in the way of their ‪#‎shopping‬ pleasure.

http://www.forbes.com/sites/micahsolomon/2015/01/02/transforming-your-retail-customer-experience-an-apple-store-experience-on-a-budget/#72731a6314ff

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The Single Simplest Way To Radically #Improve Your #Customer's #Experience -

Many #brands go out of their way to minimize contact between employees and customers. The great #customer #service brands do the opposite. They know that your experience is based on how employees make you feel and it all starts with a warm welcome.

http://www.forbes.com/sites/carminegallo/2013/06/27/the-single-simplest-way-to-radically-improve-your-customers-experience/

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We have all had problems in the past, be it with products or services we’ve purchased. The ones that stay with us are often the ones that leave us feeling as if we didn’t matter or made us feel as though we were the problem.

http://goo.gl/9Pe0nL

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15 Statistics Shaping the Future of Customer Service

The world is rapidly changing, and so is customer service. This infographic offers 15 major statistics shaping the future of customer service to help you better understand how your business can prepare for the coming changes and meet your customers’ service expectations: http://goo.gl/7Wz68Z #custexp
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Just 20% of companies have a well developed #customer #experience strategy.

Here are the ways to improve customer experience - https://goo.gl/Px9D5z

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Mobile is Eating the World: Your Playbook to Designing a Relevant and #Compelling #Mobile #Customer #Experience 

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Customer service even when computers are all down. LOL!!!
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