This page (and our service) is for small and medium sized ecommerce retailers.
It's all about helping you understand what your customers want and how you can use that information to create a 'win win' result.
The page contains snippets of information and links to items which should be of interest to all online retailers.
But I tend to share more links and ideas on Twitter
Over on the CxFocus blog
I write longer articles explaining how to use all this information to actually make a difference on your site.