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Customers That Stick
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Customers That Stick
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When was the last time a company used personalization to give you a better experience?
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Customers That Stick
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+Adrian Swinscoe as customer matchmaker. Are you married to your customer or was it just a fling?
Are you married to your customer, or did you just have a one night stand?
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12 #custexp mission statements from some of the top companies around. What is your company's? 
Amazon country manager Andreas von der Heydt wrote a great post where he aggregated the inspirational customer experience ‘mission statements’ of some of companies w
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Jeff Haden reminds us that negative and positive feedback means the customer cares. How do you turn yours into an asset? (VIDEO)
Inc. contributing editor Jeff Haden explains how you'll know it's time to change plans and rethink your business plan.
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Jessica Noble offers up 4 ways we can lose our customer's loyalty. What would you add to this list? 
"There is one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."                  - Sam Walton, Founder WalmartI love when customers engage to proactively design an improved customer experience (CX) anticipating customers' needs and expectations. At the same times it pains me as a customer to interface with businesses who are failing at the customer experience in t...
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Customers That Stick
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When it comes to customers, I feel bad when I can't ____________.
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Customers That Stick
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How would you describe the mind of the modern customer?
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Customers That Stick
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What can you do to inspire your team today?
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Customers That Stick
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Collecting customer data is good for customer service and good for business. What piece of data have you found most valuable in your industry? 
Satisfied customers tell three friends and angry customers tell 3,000. Here's why customer support is worth investing in.
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What is your first thought when confronted with an angry customer?
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Customers That Stick
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Do you ever feel like customer service reps are just going through the motions?
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Survey looks into common reasons we lose our customers and ways to get them back. What do you find to be the most effective way to win them back? 
Roughly 3 in 4 consumers surveyed across 9 countries have experienced their "worst CX failure" within the past 2 years, according to a report from SDL. Customers most often ascribed failures to the post-sale support of the customer journey stage, with long waits/poor response times (35%), poorly...
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In their circles
5 people
Have them in circles
129 people
Erica M. Allison's profile photo
Ana Calderon's profile photo
Gregory Esau's profile photo
Virtual Assistant Israel's profile photo
Pankaj Agarwal's profile photo
Bill Doerr's profile photo
Janet Wood Cunliffe's profile photo
matthieu rheaume's profile photo
Geoff Best Displays's profile photo
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Is your customer service heroic?
Introduction

Customers That Stick is a customer service and customer experience blog and resource for anyone from CEO's to front line employees. At Customers That Stick, our focus is presenting tangible, workable solutions to providing Hero-Class Customer ServiceTM.

We believe real-world solutions produce real-world results.

Visit Customers That Stick and, for even more value, join our newsletter The Customer Conversation. You will receive a free eBook (7 Secret Customer Service Techniques Every Expert Knows), exclusive content we do not publish anywhere else, and our popular Monday Motivation series.

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