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Customers That Stick
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Customers That Stick

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Customers don’t want to hunt for the service department. It’s time to embed #custserv.
Customers are now getting help when they need it most with embedded customer care. Adam and Jeannie discuss the innovations making this more of a reality.
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Do you know the basic principles of customer journey maps? Listen to the #podcast!
Customer experience expert Annette Franz discusses the powerful impact customer journey mapping can have on any organization and how to get started.
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Our latest #podcast on customers: how to get ‘em, how to keep ‘em, and how to keep ‘em happy.
Jill Salzman, creator of The Founding Moms, joins us to discuss global networking and the inception of the world’s first and only online and offline meet-up and resource network for mothers. Jill Salzman: “Helping Moms Get Down to Business” In addition to connecting mom entrepreneurs from all over the globe, Jill has also started a music management …
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5 Millennial Traits to Improve #CustServ on today's blog:
Blog post at Customers That Stick : Guest Poster: Alleli Aspili The following is a guest post from Alleli Aspili, a Senior Specialist for Business Development in Infinit Ou[..]
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Everything in the restaurant biz is an expectations game. Want to win? Listen to the #podcast! 
With so many options on the market, it is easier than ever for customers who’ve had a poor dining experience at one restaurant to take their loyalty and hard earned cash to a different venue. That’s a lot of pressure on restaurant staff to create positive customer experiences, every time. So, what is the key …
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Customers That Stick
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Do you have a "magic" question that helps customers tell you what they really want?
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What are you trying to achieve by buying this product/service?  (this will explain a lot about their mindset/expectations)
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 Salesforce Desk shares 5 #custserv myths in this infographic. Are any surprising to you? 
Learn what's fact or fiction with customer service myths in this infographic and see how they can change the way you do business.
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Do you fully understand your customers' expectations of your product or service?
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Ask and ye shall find!
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Do you consider how to make your customers feel secure throughout the journey? 
Providing adequate customer security is more than just protecting data. What can we do to help everybody feel secure throughout the entire journey?
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Should #retail stores be open on Thanksgiving Day? from +Forbes.
Let’s face it: The promotional competition for Black Friday sales will be fierce. Retailers are desperate to attract customers to their stores at this critical time of year. As a matter of fact, many stores will have pre-Thanksgiving events in order to jump-start the holiday weekend buying momentum. Many stores will [...]
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What do you do to ensure your waiting customers don't feel abandoned?
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How does your company predict the emotions of your #customers? +Colin Shaw discusses the benefit of doing so: 
Science has begun to predict the intensity of emotions in others with accuracy. This fact is important because when you can predict emotions, you can also plan for them in your Customer Experience. Why do we need to plan for emotions? Simply put, because then we can manage them in others when necess…
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Is your customer service heroic?
Introduction

Customers That Stick is a customer service and customer experience blog and resource for anyone from CEO's to front line employees. At Customers That Stick, our focus is presenting tangible, workable solutions to providing Hero-Class Customer ServiceTM.

We believe real-world solutions produce real-world results.

Visit Customers That Stick and, for even more value, join our newsletter The Customer Conversation. You will receive a free eBook (7 Secret Customer Service Techniques Every Expert Knows), exclusive content we do not publish anywhere else, and our popular Monday Motivation series.

Thank you for connecting with Customers That Stick on Google+! We look forward to connecting with you on YouTube, Facebook, and Twitter!

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