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Virtual Observer
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Virtual Observer

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Delivering robust, scalable and yet affordable WFO to customers of Five9: http://csiworld.com/solutions/active-integrations-five9/
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Forward-thinking #startup businesses should consider an affordable yet scalable #WorkforceManagement option: https://lnkd.in/g6HScuU
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Holy Centennial! Can't believe I've added 100 #ContactCenter industry boards to Pinterest: https://www.pinterest.com/virtualobserver/boards/
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Merry Christmas and good tidings to family, friends, customers, partners, vendors and even competitors!
https://en.wikipedia.org/wiki/A_Christmas_Carol
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10 Ways to Boost Agent Morale
Contests and Prizes Hold a weekly contest based on your key metrics. Give the winner much publicized kudos, a prestige company parking space, extra lunch time with a gift card, etc. Make sure the means by which the contest was won is socialized internally. ...
Contact center industry blog focusing on call recording and workforce optimization from the perspective of the Virtual Observer WFO solution.
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Contact Information
Contact info
Phone
860-289-2151
Email
Fax
860-289-4462
Skype
CSIrich
Address
165 Burnside Avenue East Hartford, CT 06109
Story
Tagline
Contact Center Call Recording and Workforce Optimization Solutions
Introduction
Virtual Observer is Workforce optimization done right. Our goal with this page is to give readers a personal and informal view into our world at CSI, where we develop our winning enterprise-class contact center software solution.