Profile

Cover photo
1,121 followers|64,424 views
AboutPostsPhotosVideos

Stream

CRMsearch

Shared publicly  - 
 
DevOps is a continuous delivery framework built on roles, events, artifacts, toolchain and tight integration with agile development. When it comes to CRM DevOps toolchains, the tools are often influenced by the CRM software development environment. This article shares a DevOps toolchain for Microsoft Dynamics 365. 
A DevOps toolchain for Microsoft 365 agile implementations.
1
Add a comment...

CRMsearch

Shared publicly  - 
 
Most CRM software leadership claims are based on undocumented disclosures and a variety of different measures such as install base, growth or other ways to slice the market. This years CRM software market share analysis looks at three sources in order to compare data points, remove bias and objectively rank the top CRM software solutions. 
Independent CRM software market share analysis ranking the top 5 CRM vendors.
6
Add a comment...

CRMsearch

Shared publicly  - 
 
While agile methods such as Scrum offer some unique capabilities to improve CRM software implementation success, it’s important to recognize there is no one size fits all CRM implementation methodology. Here are the key advantages, disadvantages and differences between these competing implementation approaches.
The advantages, disadvantages and differences between Agile and Waterfall implementation approaches
1
Add a comment...

CRMsearch

Discussion  - 
 
Successful change management is a prerequisite to successful CRM adoption. While resistance to change is common, it also follows a known process. Here is how change management obstacles unfold during a CRM implementation and what you can do to proactively counter these challenges.
How resistance to change occurs in a CRM software implementation, and how to proactively counter these obstacles.
1
Add a comment...

CRMsearch

Shared publicly  - 
 
Why Change Management For CRM is in Need of Change.

CRM software implementations move staff away from the status quo and outside their comfort zone. If resistance to change goes unaddressed, the hidden agendas and failure to embrace the needed change will significantly challenge the project, and likely result in time and cost overruns. Here is a ten step change management program to accelerate and improve your CRM implementation. 
Change management best practices and a 10 step Change Management Framework for CRM software implementations.
2
Add a comment...

CRMsearch

Shared publicly  - 
 
Microsoft has long been providing Business Intelligence (BI) platform technologies such as SQL Server Analysis Service (SSAS), but has long been absent from delivering client or presentation layer technologies such as Online Analytical Processing (OLAP). That's now changing with Power BI. Here's my take on the advantages and disadvantages of Power BI. 
The top hits and misses of Microsoft Power BI.
3
1
Add a comment...

CRMsearch

Shared publicly  - 
 
Microsoft Dynamics 365 is the new brand for Dynamics AX and Dynamics CRM. While the ERP and CRM software hasn't actually changed, Microsoft is promoting a new business software strategy and road map which morphs previously departmental solutions into a broader platform of enterprise-wide cloud business applications. 
1
Add a comment...

CRMsearch

Shared publicly  - 
 
Agile Best Practices for CRM Software Deployments
Agile methods bring new flexibility and capabilities to CRM software implementations, including adaptive planning, iterative development, rapid response to change, early and frequent deliveries, and continuous process improvement. Here are several agile best practices for CRM software implementations that reduce risk and help ensure agile benefits are realized.
Agile Best Practices for CRM software implementations, including research and expert advice
1
Add a comment...

CRMsearch

Shared publicly  - 
 
While Oracle and SAP have viable CRM products for their ERP install bases, their CRM market share is in decline. It is clear the chase for the top CRM software position has reached a two horse race. Salesforce is the market leader and Microsoft Dynamics CRM is the challenger. Here's the head to head match up that compares the top two CRM software solutions.
Salesforce versus Microsoft CRM is an independent, expert analysis and comparison of the top two CRM systems.
5
Add a comment...

CRMsearch

Discussion  - 
 
CRM failures are legendary. Fortunately, agile deployment methods are showing significant promise in improving CRM success. However, like most innovative frameworks there is more talk than action, and the actions tend to lack consistency. This blog post shares how agile methods can be used to reduce risk and improve the quality of your CRM software implementation result. 
How agile methods are improving CRM software implementation success
1
Add a comment...

CRMsearch

Shared publicly  - 
 
Successful change management is a prerequisite to successful CRM software adoption and business transformation. Fortunately, resistance to change follows a known process. Here's how change management obstacles unfold during a CRM software implementation and what you can do to proactively counter these obstacles.
How resistance to change occurs in a CRM software implementation, and how to proactively counter these obstacles.
1
Add a comment...

CRMsearch

Shared publicly  - 
 
CRM Consolidation — Getting From CRM Siloes to Enterprise Wide CRM
A common challenge of large companies is the consolidation of many separate and siloed CRM systems into a single, enterprise-wide CRM application. Many times large or decentralized businesses accumulate separate CRM systems via acquisitions or departmental initiatives. Here are some recommendations and program governance measures to help get everybody on the same application. 
1
Add a comment...
Story
Tagline
CRM Community - Software Reviews, Industry News, Thought Leader Views
Introduction
CRMsearch.com is a CRM community and online destination for independent information, advocacy journalism, remarkable content, objective research and peer advice to aid business and IT buyers in making informed CRM decisions.
Contact Information
Contact info
Email