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Creative Virtual
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[New Contact Centre Guide] The Future of the Contact Centre: The Transitioning Role of Agents to Knowledge Experts http://ow.ly/ya2c308ixsC 
Download this guide to learn: What changes contact centres are facing in 2017 and beyond; How virtual agents and chatbots fit perfectly with customer expectations; Why live agents taking on the role of knowledge experts benefits organisations, customers and agents. First Name. Last Name. Company.
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[Blog Post] The Future of the Contact Centre http://ow.ly/L6Gu307VTF3
The traditional model for call centres and contact centres is no longer providing the experience customers have begun to demand
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[Blog Post] A Look Back: 2016 in Review http://ow.ly/LOPa3079Dea
2016 has been an exciting year for us at Creative Virtual and for the self-service industry with a renewed interest and media buzz around chatbots
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[Blog Post] Technology That Saves Time, the Most Important Resource of All http://ow.ly/rGkM3074TUY
Natural language virtual agent technology saves enterprises time when used for customer self-service, employee support and contact centre training
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Give your employees the self-service tools they need to solve problems and find information anytime, anywhere with V-Person from Creative Virtual. https://youtu.be/GX7b9bmSoeM
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[Blog Post] Don’t Call Me, I’ll Message You http://ow.ly/McrS3089siK
With over 3 billion users around the world, messaging apps are poised to grow in popularity for personal communications & customer support in 2017
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[Blog Post] CX in 2017: A Tale of Empowered Customers, AI and Self-Service http://ow.ly/dYLL307Ri25
Digital self-service options will be key to successful customer engagement in 2017 as technology-empowered customers seek 24/7 support
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It's almost time for our December Newsletter to go out! Not subscribed? Sign up now on our homepage and get it delivered straight to your Inbox --> http://ow.ly/VBED3077b6V
Our intelligent virtual assistant solutions enable anywhere, anytime customer engagement, improve customer experience, increase sales, reduce costs and build brand loyalty.
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Creative Virtual Named the Winner of Two 2016 Softech Business Awards http://ow.ly/cnZN3074QBm
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Creative Virtual's Collections
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The science of conversation™
Introduction

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the UK with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong.

Follow us on Twitter: @creativevirtual
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