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Cox Business Consulting, Inc.
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Face-to-face communication remains the most powerful persuasion tool humans have. That is why every leader needs to be able to create and deliver a speech. No other communications modality gives you the leverage of an in-person speech: You reach more…
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Most of what we call management consists of making it difficult for people to get their work done. - Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The Service Cost Paradox. We…
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One of your must vulnerable — yet important — times as a leader is when you’re first starting. How might you come on board quickly and effectively, whether as a CEO or in any other role? I interviewed Mitch Pisik, returning guest and new CEO of TM…
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A manager at a call center asked me: My direct reports are asking for daily recognition. How can I do that most effectively? I consider “recognition” to be “positive performance feedback.” The best managers give daily performance feedback, often in just…
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I coach CEOs and business owners on “Becoming a Best Boss” — and a key skill is compassion. I was asked: “What are the ways that you can tell if you’re truly a compassionate person? What are the common traits?” The compassionate boss is personally…
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My thought leadership web site -- articles for CEOs, business owners, and those who want to become either one.  (Guidance on executive coaching,  business consulting, self improvement, and more.)
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Bosses are merely human. A little more likely to be male, to be older, to be a “D” (Decisive) on the DISC profile. But no more or less virtuous than the rest of humanity. Which is exactly why they should be held to a much higher standard. We Need a Double…
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Nearly every manager is good at some parts of their leadership role, and most are also a little shaky in one or two areas. Becoming a well rounded leader is well worth the effort, because it allows you to handle more different sorts of followers and…
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We can judge education and points of wisdom by their impact on long term success. If you were to go back to 11 of your clients 25 years later, what would you find? How would they remember you? That’s what one coach did, and the results are both…
An interview with Whit Mitchell, author of Working in Sync, about achieving breakthrough success through increased self-awareness and effective coaching.
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I often talk about what leaders can do. What about followers?  If you’re a team member and you’d like to add positivity to your team, what might you do? First Build Relationships In order to build relationships with your peers on your team, you will need…
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In response to Why Your Employee Is Always Right, a reader writes in: We are a tutoring centre. Everyone works 5 days a week, and sometimes must work a few hours on a 6th day. These extra hours are called OT and paid at a higher rate above salary.…
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503-616-2865
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Powerful executive coaching and consulting for CEOs and business owners