Response from the owner - a month ago
Thank you for your honest feedback. Our goal is to have total customer satisfaction, which we cannot achieve without continuous training and candid reviews from our customers. I am very disappointed to hear you were dissatisfied with your experience at our dealership. I would be happy to have one of our Senior Sales Consultants or a Sales Manager assist you in your vehicle research. Please feel free to contact me to discuss your experience further. Any additional information you can provide will help myself and our management staff with the re-training of the sales person that you worked with. We would love the opportunity to earn back your business. My name is John Potter and I am the General Manager at Country Nissan. You can reach me at 413-774-3121 or firstname.lastname@example.org.