Connect First is the premier provider of cloud based contact center infrastructure. Our solutions include ACD, Dialer, IVR, Cloud Routing, Call Tracking and more. Quick to deploy, full featured and fault tolerant, the Connect First platform is suited for inbound, outbound, and blended contact centers serving a range of industries including BPO, telemarketing, education, insurance, collections, and more. Geared for single or distributed contact centers in the 50 to 500 seat range, it offers advanced features found in on-premises systems costing millions of dollars, while at the same time delivering the flexible deployment options that only a SaaS offering can deliver. This page is dedicated to being a place to collaborate and communicate about industry trends, as well as company events, news and information. We look forward to connecting with you on Google+!