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Our new blog page is UP! Check it out here!
http://ow.ly/F0zN302JZpu
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Find out how to translate #KPIs into success for you and your company.
http://ow.ly/1ZxD302AqRQ
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Start measuring what matters. #KPIs
http://ow.ly/PUrQ302Aqwv
Many think performance assessment is a brainstorming session.
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Read about the importance of keeping #customersupport part of your #business strategy.
http://ow.ly/iUJF302Aqkj
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Feel as though nothing gets done during #downtime ? Here's 12 different ways to make use of it!
http://ow.ly/bYiz302AiuH
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Marketers, what do you consider concerning #KPIs ? Lets put it in perspective.
http://ow.ly/bxTb302mgYJ
General Management - Marketers often forget what the real purpose of a KPI is. They may set the wrong KPIs or forget what they are supposed to measure.
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Many companies strive to reach new customers, but what about pre-customers?
http://ow.ly/zEeh302Ar0M
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Our new blog page is up. Check it out now!
http://ow.ly/1Rji302F9AY
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Learn the art of amazing your customers!
http://ow.ly/8AOs302Aqqe
Being average means you are as close to the bottom as you are to the top. - John Wooden CEOs rank customer service as the most ...
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Customer service is making a big change. Here’s 10 ways to deliver better #customerservice on #socialmedia !
http://ow.ly/UDNe302Aqc3
Shutterstock Customer service has evolved from the telephone to Twitter, from faxing to email to Facebook, from in-person to the Internet. It has gone social, as in social media customer service. If your organization hasn’t made the transition to social customer service, or social care as it is conveniently called today, you [...]
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Find out why leading indicators are stronger than lagging ones for #KPIs.
http://ow.ly/SIDM302mhhd
In this post, find out the benefits of measuring leading KPI indicators in industries like plant maintenance, oil & gas, aviation and many more.
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5 Tips to Negotiate a Bulletproof #CallCenterSoftware #Contract
http://ow.ly/IfIk302pmbl
Be smart about your call center software contracts. Here are incredibly valuable tricks that will come in handy to get you started.
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In their circles
138 people
Have them in circles
62 people
The Hosting News's profile photo
Brandon Dean Byrge's profile photo
Patrick Barnard's profile photo
Fred Jaicks's profile photo
叶婷婷's profile photo
Howard Spector's profile photo
Janell Nicholas's profile photo
Richard Manulkin's profile photo
Patrick Kupper's profile photo
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Office: 866.929.1390, Sales: 888.965.1588
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Connect First, Inc.: Hosted Enhanced Communications - The Premier Provider of Hosted Contact Center Infrastructure
Introduction
Connect First is the premier provider of cloud based contact center infrastructure. Our solutions include ACD, Dialer, IVR, Cloud Routing, Call Tracking and more. Quick to deploy, full featured and fault tolerant, the Connect First platform is suited for inbound, outbound, and blended contact centers serving a range of industries including BPO, telemarketing, education, insurance, collections, and more. Geared for single or distributed contact centers in the 50 to 500 seat range, it offers advanced features found in on-premises systems costing millions of dollars, while at the same time delivering the flexible deployment options that only a SaaS offering can deliver.  This page is dedicated to being a place to collaborate and communicate about industry trends, as well as company events, news and information.  We look forward to connecting with you on Google+!