Response from the owner - 2 weeks ago
Thank you for taking the time to speak to us personally on the phone. As we discussed, your glasses came back and did not pass our 25-point inspection process. We apologize for the delay in receiving your glasses, but we take pride in making sure that all of our patients receive the highest quality products from our practice. We are so happy you now have your new glasses and are seeing great. We appreciate your business and will work hard to ensure your next experience exceeds your expectations. Thank you again for speaking to us when we reached out to you and for sharing how well you are seeing now.