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Borderless Learning
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Training and Certification for IT Professionals
Training and Certification for IT Professionals

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New Blog Post! Testing a phone call - When testing a phone call, both the Cisco Unified Communications Manager (CUCM) and the Video Communications Server (VCS) offer great troubleshooting tools. One of these tools that both systems have is a way to test calls within their respective systems to determine is the call with succeed or fail. The CUCM utilizes the Dial Number Analyzer (DNA), which is accessed by typing https://<IP-address>/dna (where <IP-address> would be replaced by your CUCM IP...

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New Blog Post! A/V Hot Topic – How Relevant Are A/V Design Considerations?

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New Blog Post! Restart or Factory Reset a Cisco 8900 Series IP Phone

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New Blog Post! CTL Mismatch - CTL Mismatch – File and signaling authentication rely on the creation of the Certificate Trust List (CTL) file. The CTL file contains a server certificate, public key, serial number, signature, issuer name, subject name, server function, DNS name, and IP address for servers (this file is pushed from the TFTP Sever). Cisco IP phones use this file in conjunction with the Cisco Unified Communication Manager (CUCM) to insure validity. However, when switching phones...

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New Blog Post! MSE 8000 Clustering - MSE 8000 Clustering. Cisco’s MSE 8000 is built for large-scale deployments by managing multiple blade servers and allowing Multipoint Control Units (MCU’s) and TelePresence Servers to be clustered. Up to three MSE 8510 blades can be clustered together, as long as they all run at least MCU Version 4.1. MSE 8710 TelePresence Server blades can be clustered up to four if they all run TelePresence Server Version 2.2. You can house multiple clusters in a MSE 8...

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New Blog Post! IT Hot Topic – Securing Your Mobile Device - IT Hot Topic – Securing Your Mobile Device. Compass Business Solutions and Field Nation hosted the third IT Hot Topics webinar on October 14, 2015. Yesterday’s topic was Securing Your Mobile Device. The full session can be seen at https://youtu.be/7gmqbk0I20g We had some great questions during the session, listed below. Join the discussion – add your questions and comments. With the progressively growing Internet media world in whi...

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New Blog Post! WebEx Mobile - WebEx Mobile – It seems like people are always doing two things today, always on the go and on their mobile devices. Cisco has taken this into consideration and focused on enabling the user to join or even start WebEx conferences from many different devices. WebEx apps are available on Android phones and tablets, Windows phone 8, BlackBerry 10, iPhones, iPads, and even for the Apple Watch! From these devices you can organize meetings, attend training center cla...

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New Blog Post! Cisco VCS Call Policy must be written with Transforms in Mind

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New Blog Post! Hierarchical Auto-Attendants - If you wanted to create a top level Auto-Attendant that is able to select other Auto-Attendants and their meetings, you are able to essentially “stack” Auto-Attendants. You can do this by creating a pin protected Auto-Attendant that is linked to prebuilt Auto-Attendants. For example, this could be your Management Auto-Attendant, and, from here managers are able to view other Auto-Attendants and their conferences without users within those auto a...

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News and Press! Compass Launches Borderless Learning Video Libraries
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