In the beginning of this year, I signed up for comcast service asking from 25mbps for $39.99. Since signing up, I was receiving 5mbps, so i called for technical support and I talked with a man with a very heavy accent who I thought offered me a free upgrade for having such slow internet and who also told me i was getting free cable too. Instead I get charged for a higher speed internet and TV for $88. I never got the Video install kit and am still getting 5mbps on my internet. I was angry that I was not receiving the services I was paying for, so I called customer service... It infuriated me when they told me that it didn't matter if I didn't receive the package and that I had entered into a verbal agreement. If i were to cancel the agreement I would have an early termination fee of $110. Also, there was no way for me to go back to my old plan at 25mbps for $39.99 because that promotion was now over. So now I'm stuck, and will have to pay for comcast services that were not delivered, with nobody that has the authorization to override the agreement. At the time I entered into the agreement, I was expecting something totally different and wasn't until I got charged that I realized I was being scammed. Now I'm locked into a new agreement I DO NOT WANT and paying for services I DO NOT HAVE. All i wanted was my original cable speed at 39.99.. I think comcast should let their customers know there is an early termination fee when entering into an agreement and make sure both sides are clearly aware of what they are receiving through writing, not a verbal agreement, which was seriously unclear at the time I talked to the support team. On top of that, this experience has cost me my time and headache with unfavorable results to me, the consumer. Even the customer service rep told me he thought that it was unfair but there was nothing he could do because it was company policy... customer service not at all helpful. charging consumers for services undelievered.