Where do I begin? I have had services installed since March, 2014. Since the first week this has been the ABSOLUTE worst guest experience I have ever had with ANY company. The services have not worked the way they were described to me for any but one month since they have been installed. Month after month there are outages on my internet and TV that last for weeks. The customer service I get by the time I am off work at 9:30pm is the biggest joke of an excuse for customer service I have ever seen. Especially from a company that "guarantees" such impeccable customer service. I am never able to get to a supervisor on duty because apparently after 7 pm these people you have working for you go UNSUPERVISED which is the first mistake considering they are the worst communicators I've ever dealt with! I have yet to have a reasonable resolution offered to me for all the nonsense I have been dealing with since the VERY FIRST DAY YOU GUYS INSTALLED THIS JUNK you call state of the art equipment. I tell you that your service sucks so much YOUR OWN TECHNICIANS told me I needed to go out and buy a better piece of equipment just to ensure proper working order for the services I pay for in full, month after month to work properly with the equipment that YOUR COMPANY SUPPLIES ME WITH, that I also RENT MONTH AFTER MONTH for a fee. I will NEVER recommend this company to anyone and I WILL be cancelling this service as soon as possible. Comcast/ Xfinity should be ashamed of themselves. WHAT A WASTE OF MONEY!