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Comcastcares
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We will be phasing out our presence on Google+ so we can provide more dedicated support on other platforms.  If you have a question or a concern about your service, please reach out to us on Twitter (@ComcastCares), Facebook (XFINITY), Comcast Help and Support Forums (forums.xfinity.com), or 1.800.XFINITY. Thank you for being our valued customers.
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Michael Brown's profile photoB Galliart's profile photoTyphoon Jim's profile photoStallone M's profile photo
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Thanks comcast for making thanks giving day the worst for me by disconecting my internet service and spending 5 hours with customer service with no chance to get it back @comcast
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Guess what: we're hiring! Take a look at the new changes our team is expecting.

http://corporate.comcast.com/comcast-voices/now-hiring-comcastcares
We are excited to announce that we are tripling the size of our social care team and giving them additional resources and support so they can be more responsive and helpful to customers. With a much bigger team, we’ll be able to support customers across more platforms. And we’ll be able to get to them faster.
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Jalen Williams's profile photoMichael Cho's profile photoJalen Williams's profile photo
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+Michael Cho can you tell them if they can buy boomerang
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Happy New Year, Comcasters! 
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Brandon Wishnoff's profile photoComcastcares's profile photocristian gruita's profile photo
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Thanks Brandon, they came over after 2 days. Everything is fine
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Hold music can be a thing of the past with new #XFINITY My Account feature: http://corporate.comcast.com/comcast-voices/hold-music-can-be-a-thing-of-the-past  
No one wants to wait on hold if they can avoid it, so we are giving customers the option to skip holding altogether through a new Xfinity My Account App feature.
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Mick Baber's profile photocristian gruita's profile photoComcastcares's profile photo
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Thanks for letting us know +cristian gruita, I'll be sure to pass this along to get it removed. 
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From security sensors and video cameras to lights and thermostats, the Xfinity Home platform brings a wide range of appliances, electronics and security technology into one easy-to-use experience. Now, it can be accessed from the largest screen in the home.
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Joel West's profile photoComcastcares's profile photoWilliam Northen's profile photoDarthSinistris's profile photo
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+Joel West  I"ll just leave this here for you to show how much comcast (and every other provider) cares. https://www.youtube.com/watch?v=0ilMx7k7mso
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We’ve teamed up with @TheUPSStore to make returning @XFINITY equipment even easier. Here’s how:  http://p.ctx.ly/r/33v  
Comcast has teamed with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. Comcast customers can drop off equipment as-is – no box or packaging required.
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Asif Mohammad's profile photoComcastcares's profile photoEDRISH ALI's profile photoBrandon Wishnoff's profile photo
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Where do I begin? I have had services installed since March, 2014. Since the first week this has been the ABSOLUTE worst guest experience I have ever had with ANY company. The services have not worked the way they were described to me for any but one month since they have been installed. Month after month there are outages on my internet and TV that last for weeks. The customer service I get by the time I am off work at 9:30pm is the biggest joke of an excuse for customer service I have ever seen. Especially from a company that "guarantees" such impeccable customer service. I am never able to get to a supervisor on duty because apparently after 7 pm these people you have working for you go UNSUPERVISED which is the first mistake considering they are the worst communicators I've ever dealt with! I have yet to have a reasonable resolution offered to me for all the nonsense I have been dealing with since the VERY FIRST DAY YOU GUYS INSTALLED THIS JUNK you call state of the art equipment. I tell you that your service sucks so much YOUR OWN TECHNICIANS told me I needed to go out and buy a better piece of equipment just to ensure proper working order for the services I pay for in full, month after month to work properly with the equipment that YOUR COMPANY SUPPLIES ME WITH, that I also RENT MONTH AFTER MONTH for a fee. I will NEVER recommend this company to anyone and I WILL be cancelling this service as soon as possible. Comcast/ Xfinity should be ashamed of themselves. WHAT A WASTE OF MONEY!
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What happened with  your internet last night and what we are doing about it http://goo.gl/Tz9bRc 
Throughout the night and continuing into today, we are bringing additional resources online in the affected areas as we continue to diagnose what happened so that we can prevent it from happening again.
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Michael Cho's profile photoComcastcares's profile photoH. G. Lee's profile photo
3 comments
 
To whom it may concern,

I am writing this letter in hops that someone in the company actually cares enough to actually improve the customer service and save time and energy for both the customer and the company as a whole.

I am pretty sure you know people hate COMCAST/XFINITY for the worst customer service. You can google your company name and you can probably see more links for the complaints than you can cover up.

I will make few suggestions hoping that you can show others you can do better.

1. If you say you will record the conversation please do record the conversation. All the time that I have called about an issue especially for same billing issue. It was never resolved. I asked specifically to check the recorded conversation not once any was able to understand the situation nor come up with a solution.

If you are trying to do it right then allow the customer record the conversation if you are not going to do it right. I suggested this to a rep, I was told people try to manipulate...  What about a customers who are tossed left and right for months for same issue and told to  wait until the next billing cycles to find out nothing gets done.

All the reps are polite and professional but not once anyone fixed a problem that I have called for and every time it was my words against your standard policy. Why should I be the one to tell you who I spoke with when about what in detail when you have all the resources to do it.

If you are going to make a notation make sure reps can put the notes in enough detail for others can understand and follow. I am not sure why I have to explain same thing every time I called to explain and add the subsequent calls that I have made to follow up where nothing gets done.

I understand that you have grown so much and made tons of profit where you can careless about an upset customers but this is just WRONG!

Comcast have wasted hours of my time and your own employees also. Please let's not wasted people's time and effort.

Make it more clear and transparent for your customers. Things do not get done then there should be a channel open to resolve the situation rather than tossing calls to rep next to you and have them play supervisor.

I just hope you do something more to improve when you have all the profit to please investors and turn your back on your customers.
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Happy Friday!! Who's ready for the Super Bowl? I know I will be: http://corporate.comcast.com/comcast-voices/super-bowl-party-tips
This year, 9 out of 10 Americans will watch the Super Bowl at home or at a friend’s place, making this Sunday one of the biggest house party days of the year. And Xfinity has brought all its products together to deliver a one-of-a-kind experience to help you get the most out of the big game.
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Michael Anderson (mohughes5150)'s profile photoLarry Richman's profile photoMichael Cho's profile photo
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In the beginning of this year, I signed up for comcast service asking from 25mbps for $39.99. Since signing up, I was receiving 5mbps, so i called for technical support and I talked with a man with a very heavy accent who I thought offered me a free upgrade for having such slow internet and who also told me i was getting free cable too. Instead I get charged for a higher speed internet and TV for $88. I never got the Video install kit and am still getting 5mbps on my internet. I was angry that I was not receiving the services I was paying for, so I called customer service... It infuriated me when they told me that it didn't matter if I didn't receive the package and that I had entered into a verbal agreement. If i were to cancel the agreement I would have an early termination fee of $110. Also, there was no way for me to go back to my old plan at 25mbps for $39.99 because that promotion was now over. So now I'm stuck, and will have to pay for comcast services that were not delivered, with nobody that has the authorization to override the agreement. At the time I entered into the agreement, I was expecting something totally different and wasn't until I got charged that I realized I was being scammed. Now I'm locked into a new agreement I DO NOT WANT and paying for services I DO NOT HAVE. All i wanted was my original cable speed at 39.99.. I think comcast should let their customers know there is an early termination fee when entering into an agreement and make sure both sides are clearly aware of what they are receiving through writing, not a verbal agreement, which was seriously unclear at the time I talked to the support team. On top of that, this experience has cost me my time and headache with unfavorable results to me, the consumer. Even the customer service rep told me he thought that it was unfair but there was nothing he could do because it was company policy... customer service not at all helpful. charging consumers for services undelievered.
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Whether through mentoring programs or our commitment to bridging the digital divide through Comcast’s Internet Essentials, we work hard to integrate our Community Investment efforts across our businesses. We don’t simply write a check. Rather, we take a holistic approach to giving, using our unique assets to drive lasting change in our communities.
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The talking guide reads aloud channel names, show titles and DVR commands. It also allows for independent search and discovery for people with disabilities.
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hi
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We know some of our customers may have missed their favorite shows off and on over the past few days and were unable to easily reach our customer care representatives for assistance and we’re really sorry. In the process of upgrading the platform with new services and features, a technical issue arose that caused problems for our customers. We've identified the cause and our engineers are working to fully restore our services. Additionally, we will be reaching out to impacted customers to ensure their service issues have been resolved and they are satisfied with their service.
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Comcastcares's profile photoTricia Wilson's profile photo
9 comments
 
As if I haven't been through enough issues with my Comcast service now I am being inundated with calls looking for a teeth whitening service. Absolutely ridiculous.
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Vox Creative is at it again. This time featuring our Xfinity Home Security. They call it the "Home of the Future." You gotta check it out: http://www.theverge.com/sponsored/comcast/episode-3-inside-xfinity-home
Flipping through the pages of newspapers and websites across the world, one will notice the increase of news around the Internet of Things. This signal has officially marked the transition of the IoT from a catchy buzzword to a tangible reality. The IoT unites the physical and online worlds by ...
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Tom Zweifel's profile photoComcastcares's profile photoKelum Priyantha's profile photo
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xx
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Have them in circles
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