Every part of the experience was exactly "stress-free". The guys(Dillon and Johnny) arrived when they said they would and took care of business in an efficient and careful manner. I also found them quite professional and personable.
The guys called me when they were on their way and were on time. They were very friendly and got the job done quickly. The few items they could not take away were pointed out and they moved them out of the way. The whole thing took about an hour from start to finish.
I was very happy with the service and am using them again soon.
They were a pleasure to work with. Great communication, easy to schedule, and they called 30 minutes prior to arrival as promised. The two hunks were polite and efficient. The quote was more than reasonable. I requested a donation slip from Goodwill and it arrived in the mail yesterday. That and the fact that my electronics would be responsibly discarded were just icing on the cake. I would definitely use them again.
We were delighted with the service from the very start..The lady handling our information was very cheerful and effecient..The 2 men who helped my Dad were very professional and went the extra mile for us . Would certainly call them again when the need arises..
College Hunks franchise call center uses customer service metrics to track not just the customer experience, but also the ensuing booking rates for franchisees, and uses the data to continuously boost performance.