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Club Training Australia
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48 followers
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Dealing with customer complaints is an art form within itself. You would be lying if you said that your business doesn’t receive complaints. Every business receives complaints - no matter how large or small. The way that your business deals with the complaints is the key to a successful business and keeping customers coming back time and time again.

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What is the key to success when working in the hospitality industry? The answer is something so simple and yet one of the hardest things to master for most.

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Picture this: You’re at a restaurant having dinner with friends. It’s a birthday celebration so you’ve all ordered drinks with dinner; a couple of wines (a red and a white), several beers and some spirits. Your waitress brings out a serving tray with the two wines and two beers. She serves one of the beers first. What could possibly go wrong?

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Due to the new changes to liquor legislation, this may be a great opportunity to brush up on your RSA knowledge. As well as being aware of any legislative changes that will affect your job, it’s also important refresh your base knowledge to ensure that you are serving alcohol responsibly.

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The Tackling Alcohol-Fuelled Violence Legislation not only includes changes to what kinds of alcohol can be supplied, but also when.

Aside from the ban on rapid intoxication drinks after midnight, the two main things you need to be aware of are the changes to trading hours and the changes to lockout.

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Coffee is Australia’s favourite drink, surpassing that of alcohol and soft drinks within the hospitality industry. A fact that is fairly unsurprising for those of us who most likely wouldn’t have made it in to work today without their morning coffee.

Like a lot of us, your staff may live and breathe coffee, but do they really know coffee?

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The changes to liquor legislation will not only have a significant effect on the way late-night club-goers consume their alcohol, but will have a far greater impact on those of us in the hospitality industry – namely those working behind the bar.

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Our Commercial Cookery students cooking up a storm! Under the watchful eyes of our trainers of course - https://goo.gl/QpWReT
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CTA General Manager Aaron Bray provides his insights into how to minimise customer loss due to poor service, and reputational damage due to ‘online rants’.

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Souffle cooking tips
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