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Closet Factory
Cabinet Maker
Today 8:00 am – 6:00 pm
359 followers|1,156,813 views
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On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
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Closet Factory

Decor & Design  - 
 
On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
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On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
1
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On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
1
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On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
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On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
  Closets, closets, closets! My better half and I have been on the hunt for an apartment and closets have been the primary focus. While I’ve been concerned with obtaining enough square footage...
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359 people
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On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
  Closets, closets, closets! My better half and I have been on the hunt for an apartment and closets have been the primary focus. While I’ve been concerned with obtaining enough square footage...
1
Add a comment...
 
On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
  Closets, closets, closets! My better half and I have been on the hunt for an apartment and closets have been the primary focus. While I’ve been concerned with obtaining enough square footage...
1
Add a comment...
 
On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
  Closets, closets, closets! My better half and I have been on the hunt for an apartment and closets have been the primary focus. While I’ve been concerned with obtaining enough square footage...
1
Add a comment...
 
On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
1
Add a comment...
 
On the blog:

Choosing the Right Design for Any Space

http://www.closetfactory.com/blog/the-right-design-for-any-space/ 
1
Add a comment...
Contact Information
Map of the business location
12800 S Broadway St Los Angeles, CA 90061, United States
12800 South Broadway StreetUSCaliforniaLos Angeles90061
(310) 516-7000closetfactory.com
Cabinet Maker, Interior DesignerToday 8:00 am – 6:00 pm
Monday 8:00 am – 6:00 pmTuesday 8:00 am – 6:00 pmWednesday 8:00 am – 6:00 pmThursday 8:00 am – 6:00 pmFriday 8:00 am – 6:00 pmSaturday 8:00 am – 5:00 pmSunday Closed
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Have them in circles
359 people
Kissra Arshad's profile photo
Noor Salah's profile photo
Icono Interiorismo's profile photo
Mariana Isabel  Carrizo's profile photo
Kristen Key's profile photo
DERENDA KEISLER's profile photo
Google+ Marketing For Dummies's profile photo
SAME Graças's profile photo
Braided Rugs Hut's profile photo
Write a review
Review Summary
4.0
26 reviews
5 star
16 reviews
4 star
4 reviews
3 star
No reviews
2 star
1 review
1 star
5 reviews
"I added some things to make my closet ever more personalized."
17 reviewers
"Shelves and everything were to my liking and has created so much more space."
4 reviewers
"We love the built-in hamper, and drawers that glide with ease."
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All reviews
Fred Wilson
in the last week
I called the Closet Factory on Saturday, February 21st (during business hours) and I left a message regarding 3 issues (a kickboard was not attached properly, a bottom shelf/kickboard had detached from the existing structure and the tall vertical unit containing 5 drawers seems to be distracting itself from the wall because all the drawers continuously open noting a forward progression – away from the wall and into the closet area) with our existing units (installed by the Closet Factory) and the need to purchase a few additional shelves and no one answered the phone or called me back that day. On Sunday, Lisa called me back and left a message insinuating that there might be a few openings on Wednesday. I called her back on Monday to again explain my needs and officially schedule an appointment. She said she would put me on some sort of list and someone would call me back. I waited 6 hours and no one called me back and so I called the company back. I told the receptionist of my issues (concerning the closet and no one calling me back) and told her that I could be available all day Wednesday (as was insinuated that there might be an open appointment that day). She handed my case to Jared. I again explained my issues to Jared and he said that someone would call me back on Tuesday (the following day). It’s now Friday (almost a week later), and no one has called me back to schedule an appointment and no one has came to my home to fix the faulty issues with my existing closets / to measure for the few shelves I wanted to purchase. So, I have called Closet Factory 3 times with no result. Thus, follow-up customer service gets a F. … It would take another page of typing to tell you about what happened during the installment of these 3 closets. But, the bottom-line is this – I want my existing closets fixed and I want to order a few more shelves that match my existing closets (which I already know the exact size and number of – they don’t even have to do any math)! What is so difficult with this request? If I don’t get a call soon, I may have to ask the BBB.
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Response from the owner - in the last week
Hi Fred, you have left a review on Closet Factory Los Angles' page. We do not have any employees with the names you have mentioned and we cannot find you in our database. What location did the work for you? I am happy to contact them in your behalf. - Paris
Barry Pezzner
4 months ago
Claudine came to our house and helped us design a workable design for a new hall closet to hold linens, towels, books, and various health and beauty items. She did a great job. The installer came and put drop cloths down so as not to wreck our carpet and cleaned up after he was done. We really like our new space.
Response from the owner - 4 months ago
Hi Barry, thank you for this amazing review. We're always excited to assist our clients with storage solutions designed around their needs and wants, and to see that you're please with the solution simply makes our day. Thank you again, and enjoy your new space! Best, Closet Factory team.
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Roslyn Ross
9 months ago
First Experience: This guy comes. The apt is supposed to be 1-2 hours. He stays like 6 hours. He was super sweet. He was just new. Loved my closets once they were in BUT both closets were measured wrong, leaving me with 8 inches of unused space in one them and one of the closets had the wrong drawer handles. I let it go. Spent about $5000 on two closets. Second Experience: Changing circumstances made me need to redo one of the closets. About $800 in changes. Because it was such a "small" apt, they wouldn't come install unless they had another install in the area since $800 just wan't worth it's own trip even though I was being charged $75 for the trip out. So... WHAT? I am paying $75 to cover the cost of someone's gas and that doesn't buy me my own instal date? It has to be convenient for you? I would have never used their company again but once they do your closets they have you by the balls for changes. I waited a month for the apt. Then the guy shows up on the wrong day, three days early. I sent him home. (I can't have vendors in my home on Saturday.) The company harassed me about it, saying now I had to wait another month, blaming me for the messed up apt date. Luckily I had been texting with my designer so I had the texts to prove it was actually their bad and not mine but I didn't care. They were so rude. This time the installer forgot to add two hooks. I am doing another closet now and having California Closets come over and give me an estimate really showed me what a poor company this is. It was like a breath of fresh air. And will cost so much less since the designer made me aware of choices that could really save me money, something he did not have to do.
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Jennifer Keeth
a year ago
My experience with Closet Factory was problem free. The designer came to my home and helped me to design the shelves I needed. Our new home had little space for book shelves, so I decided to have some shelves custom made that would fit the space available. When the installers arrived they worked quickly and efficiently. They definitely had experience and knew just how to approach the job. They left the workplace clean and neat. My shelves came out just as planned and I am very pleased with the results. When I decide to have more built-ins added to my home, I will definitely call Closet Factory.
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michele Harvey
8 months ago
Excellent work!! I'm so happy to have everything finally organized with a place!Definitely great customer service and everything was done according to my choice. Shelves and everything were to my liking and has created so much more space. Compared to other work I've had done I'd definitely say this is by far the best!!
Bertha Martinez
6 months ago
I am very satisfied with my experience with the Closet Factory. Starting from the planning to the installation of my closet. DJ Ducre, the designer, was great! He was very helpful, professional and courteous.
Response from the owner - 4 months ago
Hi Bertha, thank you so much for the kind words. We're always happy to help and couldn't be more thrilled to see that you are very satisfied. Thank you again, and have a great day! Best, Closet Factory team
Stacy Jolivette
11 months ago
I'm not the type of persont to write reviews but Closet Factory impressed me. Closet was just recently installed and its looking great. The overall process was pleasant The designer created a unit exactly to my liking. My wants were met without exceeding my budget.Very satisified customer who will recommend to others.
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Noel Fleming
a year ago
I contacted Closet Factory shortly after I closed escrow on my 1923 Spanish house. It's a lovely house, but since it was built so long ago the master closet desperately needed updating in order to accommodate my wardrobe and my husband's. Sylvia, the design consultant, met me at the house, and she was very gracious about the fact that the house was a construction site at the time. We had no where to sit and talk, except by standing around the kitchen island. She came up with a great design for the closet, and even recommended a few custom features that would really elevate the look - such as a formica countertop, valet rod, etc. Now that we are all in moved in, I am very happy to report that our clothes all fit in the closet, and I get compliments on the design whenever people come over. There are several companies that make custom closets with similar options and features. The reason I recommend Closet Factory is because they were able to work with me on the cost of the closet. Even though my desired design was over my original budget, I was able to work with Sylvia on options that would keep the cost in my range. She also was able to give me a discount on the spot for signing a contract at the time of the consultation. At the end of the day, I ended up being only $150 over my budget, which I will be able to recoup after referring Closet Factory to a friend. I am very happy with the result, and I recommend Closet Factory to others seeking custom closets.
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