AMAZING how well your inspiration of Hulk looks exactly like Brian Hitch's work. So very much like it. You'd think it was a copy. Nice attribute in the description ... that you added 3 years later ... but anyone watching this video would presume you created this yourself ... as original art. Which you didn't.
Sales staff are very knowledgeable and provide good customer service. Management on the other hand is not nearly as friendly and WILL give you the runaround unless you push them. Don't let them "talk you out" of your issue.