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Cicero Inc
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Cicero Inc's posts

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Break Down Barriers to a Great Customer Experience. Remove silos that negatively impact the customer experience. http://ow.ly/mbF8304Ak0s

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The confusion between KPIs and goals is rampant in contact centers. Good article on KPIs vs Goals... http://ow.ly/3jlb304wShA

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Can we stop talking about big data and start talking about business and customer outcomes? http://ow.ly/Diod304lLst

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Join Cicero at the Customer Contact Executive MindXchange, October 23-26 at JW Marriott Starr Pass, Tucson, AZ. More www.frost.com/ccw

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Shark Tank Stars Take Customer Service to the Highest Level. good customer experience reminders: http://ow.ly/ukZx301yLLk

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For Customer Service Solutions, Bigger Is Not Always Better. http://ow.ly/zJTO3002tvI

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Five Top Causes of Customer Attrition (and How to Deal With Them). http://ow.ly/4nsIyL

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Employee engagement impacts business outcomes. The Business Case for a Great Employee Experience. http://ow.ly/4n6Vwu

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Customer Service or Customer Satisfaction? http://ow.ly/4mTEjH

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Experts Predict 10 Customer Service Trends for 2016—and Beyond. http://ow.ly/4mRGzO
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