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Chuck Schaeffer
222 followers -
An advocate for CRM and Social CRM strategies and supporting systems.
An advocate for CRM and Social CRM strategies and supporting systems.

222 followers
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Chuck's posts

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Analyst firms report that 30-50%+ of all CRM implementations fail to achieve their objectives or fail outright. As CRM is a 23 year old industry, and these failure reports repeat themselves year after year, the statistics are cause for some much needed risk analysis and mitigating measures. Here are the top reasons for CRM failures, and the preemptive measures that can prevent, mitigate or respond to these challenges. http://www.crmsearch.com/crm-fail.php 

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Dynamics 365 is the new Microsoft brand for Dynamics business applications. While the ERP and CRM software hasn't actually changed, Microsoft is revealing a new business software strategy and roadmap which morphs previously departmental apps into a broader platform of enterprise-wide cloud business solutions. 

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This years CRM software market share analysis looks at three sources in order to compare data points, remove bias and objectively rank the top CRM software solutions.
http://crmsearch.com/crm-software-market-share.php 

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Agile methods bring new capabilities to CRM software implementations, including adaptive planning, iterative development, rapid response to change, early and frequent deliveries, and continuous process improvement. Here are several agile best practices for CRM software implementations that reduce risk and help ensure agile benefits are realized.

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Waterfall implementation methods remain the norm but Agile methods such as Scrum offer some unique capabilities to improve CRM software implementation success. There is no one size fits all CRM implementation methodology. Here are the advantages, disadvantages and differences between these competing implementation approaches.

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Microsoft Power BI Review.
An independent assessment that looks at the integration of Power BI with CRM as well as the pros and cons of Microsoft's newest Business Intelligence solution.
http://www.crmsearch.com/powerbireview.php

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Customer demand for more powerful CRM software is running well ahead of technology availability. Here's what's needed in the next generation of CRM software. #crm 

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