An independent assessment that looks at the integration of Power BI with CRM as well as the pros and cons of Microsoft's newest Business Intelligence solution.
Agile methods bring new capabilities to CRM software implementations, including adaptive planning, iterative development, rapid response to change, early and frequent deliveries, and continuous process improvement. Here are several agile best practices for CRM software implementations that reduce risk and help ensure agile benefits are realized.
- Bowling Green State UniversityEconomics, 1982 - 1986
- Bowling Green State UniversityMBA, 1986 - 1988
- Vantive MediaCEO, present
- Aplicor, Inc.CEO, 2003 - 2010
- CinergiCEO, 1997 - 2000
- Fairchild Semiconductor International, Inc.CEO, 1994 - 1998
The Sales Performance Bell Curve — and How to Grow Sales by 80% | Custom...
There's a long standing myth that your top 20% of sales staff deliver 80% of the sales. However, that statistic is not supported by the rese
Contract Lifecycle Management Software | CustomerThink
Home. Main. Home · Editor's Pick · Articles · Interviews · Blogs · News; Filter by Topic. Leadership · Customer Experience · Customer Loyalt
How To Succeed with a Voice of the Customer Program | CustomerThink
Using Voice of the Customer (VoC ) to improve the CX and your bottom line. Voice of the Customer (VoC) programs have become a strategic asse
Discovering Valuable Churn Sub-segments | Optimove
At Optimove, we're always thinking about ways to better understand customers and their behavior. A big part of that is constantly being on t
The strategic importance of measuring Customer Lifetime Value | Customer...
I've often referred to Customer Lifetime Value (CLV or LTV) as the loneliest CRM key performance indicator, which is particularly troublesom
eXtremeCRM Conference Recap and Take-Aways | CustomerThink
It's the final day of the eXtremeCRM conference and there's a lot to share. But first maybe a little positioning. The brainchild of long-tim
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Microsoft is rolling out Dynamics CRM 2013 Online along global regions and today it arrived to North America. The newest Microsoft CRM relea
The Best Explanation for Big Data Yet - and The Simplest
Not much I can add, just read this tweet. The brain receives about 40,000,000 pieces of information every second - Only 40 of those are actu
Microsoft Dynamics CRM 2013 Release and Roadmap | CustomerThink
Microsoft Worldwide Partner Conference Reveals CRM 2013. Microsoft's WPC shared progress to date and a roadmap for Dynamics CRM's future. Dy
Why You Need Marketing Automation Software | CustomerThink
The Business Case for Marketing Automation Systems. Nearly 9 out of 10 B2B buyers now begin their purchase process online. They initiate the
KANA – Takes The Next Step in the Customer Experience Journey | Customer...
KANA Enterprise Release Biggest in Company's History. Less than a year ago Kana acquired Sword-Ciboodle. Following the acquisition the compa
The Business Case For An Integrated Revenue Cycle | CustomerThink
Moving Beyond The Sales Pipeline. The revenue cycle is the lead to customer conversion cycle. For most businesses it's disjointed, lacks dis
A Recommended Path to Becoming a Social Enterprise | CustomerThink
Why and How All Businesses Must Become Social Businesses to Survive. The sky rocketing rise of social media has created a digital divide whe