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Chuck Schaeffer
Works at Vantive Media
Attended Bowling Green State University
Lives in Melbourne Beach, FL, United States
223 followers|32,468 views
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Chuck Schaeffer
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Waterfall implementation methods remain the norm but Agile methods such as Scrum offer some unique capabilities to improve CRM software implementation success. There is no one size fits all CRM implementation methodology. Here are the advantages, disadvantages and differences between these competing implementation approaches.
The advantages, disadvantages and differences between Agile and Waterfall implementation approaches
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Chuck Schaeffer
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Customer demand for more powerful CRM software is running well ahead of technology availability. Here's what's needed in the next generation of CRM software. #crm 
The next generation of CRM software will transition from data management to customer relationships and a whole lot more. Here is the future of CRM ...
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Successful CRM user experiences yield a much bigger payback on your CRM software investment. But achieving CRM user experience objectives is hard. Here's a proven approach and some best practices to achieve the elusive CRM user experience benefits. 
Here is how to achieve CRM user experiences that increase CRM application utilization and payback on your CRM software investment.
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More empowered consumers require most consumer product goods (CPG) companies to make compensating shifts to their business growth strategies in order to accommodate the shifts in consumer behaviors and improve their supply chains ability to adapt to more fluid market demand. #crm   #CPG   #FMCG  
Why CPG strategies must shift to reflect the shifts in consumer behaviors and more fluid market demand.
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Chuck Schaeffer
owner

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Microsoft Power BI Review.
An independent assessment that looks at the integration of Power BI with CRM as well as the pros and cons of Microsoft's newest Business Intelligence solution.
http://www.crmsearch.com/powerbireview.php
The top hits and misses of Microsoft Power BI.
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This bobcat caught this shark about 1000 yards from the house (Sebastian Inlet). A tourist just happened to be in the right spot at the right time and captured a pretty cool moment. #melbournebeach  
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Chuck Schaeffer
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Financial services companies are incurring a sea shift change in consumer behaviors. Consumers are more connected, informed, empowered and demanding. They're also switching their financial services providers at an increased rate. To effectively compete, financial services organizations need to shift their business strategies toward the factors most important to consumers. 
http://www.crmsearch.com/fiserv-strategy.php #financialservices  
Here's how financial services companies must adjust their business strategies to capitalize on consumers new technologies, behaviors and purchasing power.
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Have him in circles
223 people
Alan Mann's profile photo
Second CRM's profile photo
HRlab's profile photo
Jose Lisboa's profile photo
Denis Pombriant's profile photo
Don Fornes's profile photo
CEM Business Solutions's profile photo
Manish Mallik's profile photo
Steve McKnight's profile photo
Work
Employment
  • Vantive Media
    CEO, present
  • Aplicor, Inc.
    CEO, 2003 - 2010
  • Cinergi
    CEO, 1997 - 2000
  • Fairchild Semiconductor International, Inc.
    CEO, 1994 - 1998
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Melbourne Beach, FL, United States
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Tagline
An advocate for CRM and Social CRM strategies and supporting systems.
Education
  • Bowling Green State University
    Economics, 1982 - 1986
  • Bowling Green State University
    MBA, 1986 - 1988
Basic Information
Gender
Male
Chuck Schaeffer's +1's are the things they like, agree with, or want to recommend.
The Sales Performance Bell Curve — and How to Grow Sales by 80% | Custom...
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Home. Main. Home · Editor's Pick · Articles · Interviews · Blogs · News; Filter by Topic. Leadership · Customer Experience · Customer Loyalt

How To Succeed with a Voice of the Customer Program | CustomerThink
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Using Voice of the Customer (VoC ) to improve the CX and your bottom line. Voice of the Customer (VoC) programs have become a strategic asse

Discovering Valuable Churn Sub-segments | Optimove
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At Optimove, we're always thinking about ways to better understand customers and their behavior. A big part of that is constantly being on t

The strategic importance of measuring Customer Lifetime Value | Customer...
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I've often referred to Customer Lifetime Value (CLV or LTV) as the loneliest CRM key performance indicator, which is particularly troublesom

eXtremeCRM Conference Recap and Take-Aways | CustomerThink
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It's the final day of the eXtremeCRM conference and there's a lot to share. But first maybe a little positioning. The brainchild of long-tim

Crmug
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SlideShare is the world’s largest community for sharing presentations. Discover great content and connect with like-minded individuals.

Microsoft Dynamics CRM 2013 — Hits and Misses of the New Release | Custo...
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Microsoft is rolling out Dynamics CRM 2013 Online along global regions and today it arrived to North America. The newest Microsoft CRM relea

The Best Explanation for Big Data Yet - and The Simplest
estebankolsky.com

Not much I can add, just read this tweet. The brain receives about 40,000,000 pieces of information every second - Only 40 of those are actu

Microsoft Dynamics CRM 2013 Release and Roadmap | CustomerThink
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Microsoft Worldwide Partner Conference Reveals CRM 2013. Microsoft's WPC shared progress to date and a roadmap for Dynamics CRM's future. Dy

Oracle Strategy Update and Review | CustomerThink
www.customerthink.com

Update From Oracle Industry Analyst World 2013. I'm on the return flight from Oracle Industry Analyst World and putting some thoughts to the

Why You Need Marketing Automation Software | CustomerThink
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The Business Case for Marketing Automation Systems. Nearly 9 out of 10 B2B buyers now begin their purchase process online. They initiate the

KANA – Takes The Next Step in the Customer Experience Journey | Customer...
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KANA Enterprise Release Biggest in Company's History. Less than a year ago Kana acquired Sword-Ciboodle. Following the acquisition the compa

The CMOs Top 3 Objectives | CustomerThink
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A Threefold Approach to Maximize Stakeholder Interests and Strategic Value. There's a lot of talk about the rapid changes facing marketing,

The Business Case For An Integrated Revenue Cycle | CustomerThink
www.customerthink.com

Moving Beyond The Sales Pipeline. The revenue cycle is the lead to customer conversion cycle. For most businesses it's disjointed, lacks dis

Supply Chain Management Software Selection Tips
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Here we examine a proven approach, and some key questions, for a supply chain management software selection project.

A Recommended Path to Becoming a Social Enterprise | CustomerThink
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Why and How All Businesses Must Become Social Businesses to Survive. The sky rocketing rise of social media has created a digital divide whe

CRM Winners and Losers | CustomerThink
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CRM Buyer Sentiment and The Messaging Delta Between Vendors & Customers. I've always been interested in how the more successful CRM vendors

Who We Are
tinyurl.com

e-Builder is the leading provider of fully integrated, cloud-based construction program management software with an owner-centric focus. e-B

Salesforce.com Hosting and SLA Review
crmsearch.com

This independent Salesforce.com CRM review examines data center hosting and service level agreement (SLA) considerations, issues and limitat

I used Family Moving to relocate from Fort Myers to Melbourne. I found them to be great! Extremely professional, friendly and fairly priced. I highly recommend them.
Public - 10 months ago
reviewed 10 months ago
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