- Vantive MediaCEO, present
- Aplicor, Inc.CEO, 2003 - 2010
- CinergiCEO, 1997 - 2000
- Fairchild Semiconductor International, Inc.CEO, 1994 - 1998
- Bowling Green State UniversityEconomics, 1982 - 1986
- Bowling Green State UniversityMBA, 1986 - 1988
The Sales Performance Bell Curve — and How to Grow Sales by 80% | Custom...
There's a long standing myth that your top 20% of sales staff deliver 80% of the sales. However, that statistic is not supported by the rese
Contract Lifecycle Management Software | CustomerThink
Home. Main. Home · Editor's Pick · Articles · Interviews · Blogs · News; Filter by Topic. Leadership · Customer Experience · Customer Loyalt
How To Succeed with a Voice of the Customer Program | CustomerThink
Using Voice of the Customer (VoC ) to improve the CX and your bottom line. Voice of the Customer (VoC) programs have become a strategic asse
Discovering Valuable Churn Sub-segments | Optimove
At Optimove, we're always thinking about ways to better understand customers and their behavior. A big part of that is constantly being on t
The strategic importance of measuring Customer Lifetime Value | Customer...
I've often referred to Customer Lifetime Value (CLV or LTV) as the loneliest CRM key performance indicator, which is particularly troublesom
eXtremeCRM Conference Recap and Take-Aways | CustomerThink
It's the final day of the eXtremeCRM conference and there's a lot to share. But first maybe a little positioning. The brainchild of long-tim
Microsoft Dynamics CRM 2013 — Hits and Misses of the New Release | Custo...
Microsoft is rolling out Dynamics CRM 2013 Online along global regions and today it arrived to North America. The newest Microsoft CRM relea
The Best Explanation for Big Data Yet - and The Simplest
Not much I can add, just read this tweet. The brain receives about 40,000,000 pieces of information every second - Only 40 of those are actu
Microsoft Dynamics CRM 2013 Release and Roadmap | CustomerThink
Microsoft Worldwide Partner Conference Reveals CRM 2013. Microsoft's WPC shared progress to date and a roadmap for Dynamics CRM's future. Dy
Why You Need Marketing Automation Software | CustomerThink
The Business Case for Marketing Automation Systems. Nearly 9 out of 10 B2B buyers now begin their purchase process online. They initiate the
KANA – Takes The Next Step in the Customer Experience Journey | Customer...
KANA Enterprise Release Biggest in Company's History. Less than a year ago Kana acquired Sword-Ciboodle. Following the acquisition the compa
The Business Case For An Integrated Revenue Cycle | CustomerThink
Moving Beyond The Sales Pipeline. The revenue cycle is the lead to customer conversion cycle. For most businesses it's disjointed, lacks dis
A Recommended Path to Becoming a Social Enterprise | CustomerThink
Why and How All Businesses Must Become Social Businesses to Survive. The sky rocketing rise of social media has created a digital divide whe