Feel Free to share this.
One of the coolest things about working at +Zappos.com
is the culture. Something you don't get many other places is real culture. You get fake culture, something instituted to make everyone feel like family but in reality it's not true.
Zappos is family and part of their culture is service. Whether you're the CEO, Engineering, or Support - everyone is trained on service and trained to serve others. Some companies have that "service" culture and PR but only use it as a fake front. Zappos holds it dear - even in engineering everyone there wants to help. Everyone there jumps at the chance to take a trouble ticket from a customer and fix it to let them know. This isn't just some marketing scheme here - it's real, it's deep and it's hard to put into words.
One such example is today - Zappos always holds events for the community. Kids, Families, etc. Zappos isn't always big on PR, or taking credit. But they always give back - I mean the CEO lives in a trailer park with a pet llama. He does this just so he can interface with the local downtown community..
But today is special to me - Today Zappos took it a step further and setup their entire courtyard to feed the less fortunate of Las Vegas. Not only that but they've decided to put shoes on them. To ensure the less fortunate can have one good day and one good meal this thanksgiving. This wasn't as a marketing or pr stunt. It wasn't to get more sales - hell I haven't seen a camera crew here yet today. It was simply to give back to the community. That's true service, giving to others and expecting nothing in return. I hope this holiday season you'll join all of us and give to others who are less fortunate