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Chris Putt
Attended Oakland Community College
Lives in Warren, MI
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Chris Putt

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An Open Letter To +SiriusXM Radio

I have been a subscriber of your service since the end of 2002. Despite occasional cost increases, I've remained a loyal customer because I have enjoyed having uninterrupted access to music and entertainment while traveling and while at work. (Speaking of occasional cost increases, I have to say it's rather disappointing to have certain friends advise me that they have been paying less for SiriusXM than I have.)

A few weeks ago, my debit card had expired. It just so happens it is (was) the same card on file with your offices for automatic billing purposes. I was in no hurry to update the card information, because I have been on the fence about canceling your service. It didn't take long for phone calls to start coming in from your representatives requesting my updated card information. More than once, I advised them that I would not be providing my card information because I was considering canceling. On one occasion, the call disconnected -- not on my end, because I checked with my mobile phone service carrier. On another, the rep stated, more or less, "OK, we will call back at another time" and ended the call. 

Friendly Tip -- If a customer has indicated they are thinking about leaving, try to make sure they don't, and give them a reason to stay.

Well, just a few moments ago, I took another call from one of your contracted call centers. (Let's be honest -- they are outsourced, aren't they? I have no issue with you doing that. Many other corporations do the same thing, but the language barriers, communication gaps, and overall poor call quality provided by whomever you chose are a bad reflection on your company.) Again, I had advised of my position -- I won't be providing updated card information because I'm thinking about canceling. (Actually, since my satellite radio is now on a preview channel, I guess I have canceled it, in a sense.) 

I ended up getting transferred to your Cancellation Department (Hey - at last, progress!) where "Rachel" had taken my call. Believe it or not, I was actually somewhat optimistic at this point that I would be given a reason to remain a customer of yours. Those hopes were quickly dashed when an early part of the conversation went like this:

"Can you spell your first and last name for me, please?"
"Sure, first name C-H-R-I-S, last name P-U-T-T."
"Thank you, and may I have your name so I know how to address you?"

Ugh...

Anyway, I explained to "Rachel" that I had advised the previous rep that I had been thinking about canceling. "Rachel" then asked me to bear with her as she reviewed my account. Somewhere between 3-5 minutes later, she returned on the line and indicated that my account had a balance of $2,000.19!!!

You have to be freaking kidding me.

Let's think about this for a moment: If your offices had my debit card on file up until a few weeks ago, and payments were being processed automatically, then how could I have run up that kind of balance? And why in the world would you let someone with a $2,000 balance have an active subscription up until this past Saturday? Is it even possible for a single-user subscriber to rack up $2,000 in charges?!? I'm sure I don't need to expound how angry I was at hearing this.

So how was this resolved? I was placed on hold for approximately 8 minutes (By the way, the entire length of the phone call -- 21 minutes, 13 seconds -- it's a good thing I have unlimited calling!) and was advised by "Rachel" that there appeared to be an issue, which could be the result of their system receiving an upgrade/update/something or other, and that I would receive a call back in 7-10 business days.

At first, I thought the ghost of Mel Karmazin was behind all of this, but it occurred to me that he's not dead.

There is no polite term to describe this experience. Horrible. Unprofessional, Frustrating. Unacceptable. "Incompetence" doesn't sound right in this sequence, but it is appropriate.

The most obvious takeaway of this rant is -- Your Customer Service Is Horrible. But the one that's more important, and should really be taken to heart, is... I've Wanted To Remain A Customer Of Yours. That's what's most unfortunate. I began using your service at the end of 2002 and all I wanted in return was to be rewarded for my loyalty and given a reason to stay. 

But you failed, and failed miserably.

When this bogus $2,000 issue is resolved in the next 7-10 business days (and it better, or bad P.R. for you will only be the beginning), I can't imagine any scenario where I'll be enjoying stations like SiriusXM Hair Nation​, Ozzy's Boneyard, and SiriusXM 1st Wave​ anymore, because I'll have canceled you for good.
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I recently went through a similar experience with T-Mobile.  I think it's the inevitable way of things with giant, faceless mega-corporations.  It's going to be the way of the world, in general, as we become more and more integrated.  Just wait, someday all the reps will be replaced by 'bots.  You can imagine what that  experience is going to be like.  I empathize with what you're going through; I don't know that there's a solution. 
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Chris Putt
owner

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Tell Your Folks and Grandparents!
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Mötley Crüe's Farewell Tour Will Make a Return to Michigan This Fall on Oct. 13 in Grand Rapids, MI at the Van Andel Arena
Iconic rock band MÖTLEY CRÜE has announced 21 more North American dates. The new shows will take place in October and December as part of the band's two-year "The Final Tour" cycle. MÖTLEY CRÜE's t...
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Chris Putt
owner

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One Of The Greatest Guitarists Ever at The Michigan Theater in Ann Arbor on Thursday, May 14
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O.k. I might not go... just saw those prices online... 
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Chris Putt
owner

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Charlie Wilson with Kem and Joe at DTE Energy Music Theatre on Saturday, June 13, at 7 p.m. 
The Deal $20 for one ticket to Charlie Wilson (up to $40.20 value) When: Saturday, June 13, at 7 p.m. Where: DTE Energy Music Theatre General admission lawn Door time: 5:30 p.m. Ticket values include all fees. Click here to view the seating chart. Charlie Wilson: Forever Charlie Tour Charlie Wilson: Old-school fans know him as the velvet-voiced lead singer of The Gap Band (“Party Train,” “You Dropped a Bomb On Me”) while modern-day hip hop ...
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Chris Putt
owner

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New Jack Swing crooner behind “Twisted” headlines a night of R&B acts El Debarge, Mint Condition, Changing Faces, Adina Howard, and Whodini
The Deal $57 for one G-Pass to 80s 90s Soul Jam starring Keith Sweat (up to $73.10 value) When: Sunday, April 26, at 7 p.m. Where: Masonic Temple Seating: balcony section Door time: 6 p.m. Full offer value includes ticketing fees Click here to view the seating chart. How G-Pass Works: Your G-Pass will be ready to print 48 hours after the deal ends. Print the G-Pass and use it to enter the venue directly; you won’t need to redeem at will call. D...
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I love me some Keith sweat
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Have him in circles
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Chris Putt
owner

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Zoso: A Tribute to Led Zeppelin at Saint Andrews Hall on Friday, May 8, at 7 p.m.
The Deal $7.99 for one G-Pass to Zoso: A Tribute to Led Zeppelin (up to $13 value) When: Friday, May 8, at 7 p.m. Where: Saint Andrews Hall General-admission standing Door time: 7 p.m. Full offer value includes ticketing fees How G-Pass Works: Your G-Pass will be ready to print 48 hours after the deal ends. Print the G-Pass and use it to enter the venue directly; you won’t need to redeem at will call. Due to security restrictions, G-Passes cann...
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Chris Putt
owner

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Chris Putt originally shared:
 
Legends of Punk Rock hit the stage at Royal Oak Music Theatre on Saturday, August 15.
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I am intentionally not posting the upcoming dates for Death Cab For Cutie out of general principle...
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Chris Putt
owner

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Counting Crows: Somewhere Under Wonderland Tour at Freedom Hill Amphitheatre on September 10


The Deal $20 for one ticket to see Counting Crows: Somewhere Under Wonderland Tour (up to $32.15 value) When: Freedom Hill Amphitheatre Where: Thursday, September 10, at 7 p.m. General-admission lawn Door time: 5:30 p.m. Full offer value includes ticketing fees Counting Crows: Somewhere Under Wonderland Tour Count the Counting Crows: you should come up with seven—Adam Duritz (vocals), Jim Bogios (drums), David Bryson (guitar), Charlie Gillingh...
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Chris Putt
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I would go to this just to freak out all those I grew up with who thought all heavy metal bands worshipped the devil.
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Another Lawn Seats Deal at DTE.
The Deal One G-Pass to see The Smashing Pumpkins & Marilyn Manson: The End Times Tour When: Wednesday, August 5, at 7 p.m. Where: DTE Energy Music Theatre Door time: 5:30 p.m. Full offer value includes ticketing fees Ticketing Options $15 for early discount general-admission lawn (up to $40.70 value) [Limited tickets available at this special price] $20 for general-admission lawn (up to $40.70 value) Click here to view the seating chart How G...
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People
Have him in circles
11,504 people
Stacey Dale's profile photo
Laurence Ruble's profile photo
Camil Cabrera's profile photo
Li Yiri (Eric)'s profile photo
Christopher Allen's profile photo
Lakeysia Newson's profile photo
Jennifer Ganey's profile photo
Jason Kellington's profile photo
Trent Sullivan's profile photo
Work
Occupation
DJ Talent Extraordinaire at UltraSound Special Events, Inc. and Certified Paralegal
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Warren, MI
Previously
Lima, OH - Columbus, OH - Ada, OH - Tampa Bay, FL - Novi, MI
Story
Tagline
aka "DJ Roman" -- check me out at http://www.ultraparty.com -- and certified Paralegal.
Introduction
  • Lima, OH. native
  • Bath High School alumnus 1991
  • Ohio Northern University alumnus 1995
  • Oakland Community College alumnus 2012
  • Husband to Sasha
  • Son of William and Melissa
  • Brother to Bina and Tara
  • Mobile entertainment talent for UltraSound Special Events in Delphos, OH. and Toledo, OH., aka "DJ Roman"
  • Music fanatic (Led Zeppelin, Stevie Ray Vaughan, Deep Purple, Thin Lizzy, The Who, The Beatles, The Rolling Stones, Black Sabbath, Van Halen, Terry Reid.... you get the idea -- I'm mainly a Classic Rock guy, but enjoy almost all genres)
  • Would love to be a lawyer (I have the propensity for it)
  • Guitar player and singer
  • I'm actually nowadays a "technology regressionist" (that's my own term -- I love technology but I'm so burnt out on hearing Android this, iPhone that, yada yada yada... that my interest in technology is much less than it used to be)
  • Favorite TV Shows:  The Simpsons, Law & Order, The Office (US and UK), Parks and Recreation, Arrested Development, Lost
  • FULL DISCLOSURE:  I am a registered and lifelong Republican (social and economic conservative) and I believe in divine creation.... If your posts routinely bash or take issue with these stances of mine, you may not want to Circle me -- and I'll likely Uncircle you (especially angry atheists)
Bragging rights
Rock, blues, jazz guitarist and vocalist (I can hold my own) and one of the best wedding reception DJs there is!
Education
  • Oakland Community College
    Paralegal Certification, 2011 - 2012
  • Bath High School
    1987 - 1991
  • Ohio Northern University
    Marketing and Management, 1991 - 1995
Basic Information
Gender
Male
Other names
DJ Roman
Chris Putt's +1's are the things they like, agree with, or want to recommend.
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I still read the Guitar Center flyers when I get them in the mail, but I think I'm done shopping there. If you live in the Detroit area and you're a musician, I simply cannot recommend Huber & Breeze (aka "Huber Breese") enough! This is where I bought my Epiphone Les Paul. Here's the major differences between Huber & Breese and Guitar Center: 1) They're not obnoxious; 2) They know what the hell they're talking about; 3) They have a much more impressive selection of instruments; 4) Their guitar tech is one of the very best in the area; 5) They don't "herd" you into buying a particular brand; 6) They don't seem to mind "browsers"; 7) They've been in business for 40 years. And a personal story, when I was picking up my Les Paul last week, I noticed the new Gibson Les Paul Billy Gibbons model hanging behind the counter. I asked to be certain if that's what it was and without missing a beat, the owner said "You bet", pulled it down, and handed it to me to check out. A $3,500 guitar!!! (At least.) And one of the more distinctive Les Pauls I've seen. Seriously, all Detroit Metro musicians need to make this place a frequent stop of theirs.
• • •
Public - 8 months ago
reviewed 8 months ago
Didn't want to give up my unlimited data at Verizon Wireless, and my friend told me about Wireless Geeks. Today I got a refurbished/practically new Samsung Galaxy S III and it was a true pleasure dealing with them!
Public - a year ago
reviewed a year ago
If it were on food only, the rating would be higher than one star -- but the service here is SO BAD, Gordon Ramsay would end up buying a gun if this place was on an episode of "Kitchen Nightmares". I gave a good review to their Warren location because they made up for a lousy experience with this location, which I went into detail about. Here's the excerpts from that review pertaining to Kerby's Southfield:.... "I went there for lunch on February 9, 2012 because I love Kerby's chicken kabob, pita bread, and rice for lunch -- and I was having a bad day so I needed comfort food. It also happens I invited a friend by text to join me (more on that in a moment*). I was seated, brought a soft drink.... and then nothing. The waitstaff stood around, and no one came to take my order for ten minutes. And they can't say I was forgotten about, because there were only about six other tables with guests. Anyway, I got up and left not in the greatest of moods.... *As for the asking my friend to meet me at the Southfield location, he got my message too late and couldn't make it, but here's our text exchange -- Me: Hey - don't know what you're up to, but I'm at Kerby's on Telegraph having lunch... Just pulled up. 11:13 AM // Him: Oh. Sorry. Long day. Next time 1:35 PM // Me: Don't sweat it -- I left because no one waited on me... Had an awful job interview experience in Southfield this morning, and went there to make myself feel better. // 1:36 PM Him: But I'm sure it didn't // 1:38 PM Me: The fact that no one waited on me means it obviously didn't work... That Kerby's sucks... 1:38 PM // Him: Lol. Yes it does 1:39 PM.... So apparently I'm not the only who has that opinion of Kerby's Southfield...."
• • •
Public - 3 years ago
reviewed 3 years ago
My wife LOVES the pizza and it reminds her of her favorite place from her childhood.
Public - 3 years ago
reviewed 3 years ago
7 reviews
Map
Map
Map
Best place for lunch around Somerset.... Love it, love it, love it!
Food: ExcellentDecor: Very GoodService: Very Good
Public - 2 years ago
reviewed 2 years ago
MUCH better than the location in Southfield. Regarding the Southfield location, I went there one day for lunch because I love Kerby's chicken kabob, pita bread, and rice for lunch -- and I was having a bad day so I needed comfort food. It also happens I invited a friend by text to join me (more on that in a moment*). I was seated, brought a soft drink.... and then nothing. The waitstaff stood around, and no one came to take my order for ten minutes. And they can't say I was forgotten about, because there were only about six other tables with guests. Anyway, I left not in the greatest of moods but I really wanted a chicken kebob. I went to the Warren location, and without being rude or hostile, I explained to the waitress of my lousy experience at the Southfield location. She apologized and assured me she'd take very good care of me. Moments later, the manager came over and asked me to explain what happened at Southfield. I told him, he too apologized and then called their manager. I didn't get a free meal or a discount -- but that wasn't exactly what I wanted. I wanted someone to make up for the earlier lousy experience, and they did. As for the food, I already wrote about the chicken kebob, but when I'm feeling indulgent, I'll get a bacon double cheeseburger, fries, and a Sander's ice cream puff for dessert. As for American cuisine and comfort food, it doesn't get much better! *As for the asking my friend to meet me at the Southfield location, he got my message too late and couldn't make it, but here's our text exchange: Me: Hey - don't know what you're up to, but I'm at Kerby's on Telegraph having lunch... Just pulled up. 11:13 AM Him: Oh. Sorry. Long day. Next time 1:35 PM Me: Don't sweat it -- I left because no one waited on me... Has an awful job interview experience in Southfield this morning, and went there to make myself feel better. 1:36 PM Him: But I'm sure it didn't 1:38 PM Me: The fact that no one waited on me means it obviously didn't work... That Kerby's sucks. 1:38 PM Him: Lol. Yes it does 1:39 PM So apparently I'm not the only who has that opinion of Kerby's Southfield....
• • •
Public - 3 years ago
reviewed 3 years ago
The fact that we live less than five minutes here is a nice touch. Also, the food is very nice and comforting without being pretentious. Have eaten inside once, and the decor is quite nice and welcoming for this area.
Public - 3 years ago
reviewed 3 years ago