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If you don't know the correct terms to search for Google (or indeed Bing) can't help you and there's no other recourse than to ask another human being and hope they understand what you are trying to do.

So while the rest of us might initially be tempted to laugh and sneer - just stop and think for a moment. I'll bet you've been in the same position at least once in your careers.
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John MacIntyre's profile photoMatthew Read's profile photo
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More times than I can count. It's the biggest problem with search in my opinion. Once you know the correct terminology, search is a breeze, but until you figure out that terminology, search is almost useless.
 
I actually disagree. It's been rare that I haven't found the answer when googling my description of whatever it is I don't know the name for. For example, "what is the mouse over message box called" results in "hover tip", "balloon", and "tooltip" in the first 2 results.
 
I can't think of any examples right off the bat, but it's happened to me several times. Admittedly, it hasn't happened for a while, but I don't know if that's because I've gotten better at search, or search has gotten better.
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