Response from the owner - a year ago
Martin, thank you for the thorough review of your experience of Chism Brothers. We have learned that it is very important on that first initial meeting to spend necessary time understanding our customer's (your) expectations. If we are awarded the project, things tend to run much more smoothly this way. I appreciate that you mentioned it in your review, as it is a little thing but does sets us apart in the industry.
I will make sure my guys, James and Veirnon, see your comments. I truly appreciate you taking the time to help spread the word.