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Corinium
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Leading conferences and content for the emerging C-suite in data, analytics and digital innovation
Leading conferences and content for the emerging C-suite in data, analytics and digital innovation

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Corinium's posts

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Compliance through Data Governance: A Forced Positive for Business? http://bit.ly/2oAHiUn #cxohangouts #cdao

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Roundtable: Tackling the Increasing Generational Gap in the US Workforce http://bit.ly/2nitNEE #cxohangouts #ChiefLearningOfficer #CLO

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The Digital Tipping Point: Balancing Digital and the Human Touch in Customer Engagement http://bit.ly/2mMfad3 #cdao #cx #corinium

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Why Speech Analytics is a Must Have http://bit.ly/2npGM9T #cdao #cx #corinium

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Customer-Inspired Excellence: Big Data Alone Is Not Enough! http://bit.ly/2n2x4L9 #cdao #cx #corinium

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In the last year, much has been written about Big Data Analytics and how it relates to better customer experience. In contact centers and other customer experience-delivering departments, Big Data manifests itself as Voice of the Customer Analytics (VoCA). But, is Big Data enough? This piece by Rajeev Venkat of Verint Systems will shatter some longstanding myths about this subject:

http://bit.ly/2n2x4L9

To take your journey towards customer-inspired excellence to the next level, we’ve also shortlisted 2 remarkable pieces, which I’m sure you will enjoy:

http://bit.ly/2ndghFu

http://bit.ly/2mMfad3

It is indeed the era of the customer. I sincerely hope that these exclusive pieces of content will deepen your understanding of this subject even further.

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