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Idle agents can eat payroll dollars, but at the same time you don’t want to understaff and allow callers to hang in your IVR. #HomeBasedAgents #HomeBasedCallCenterSoftware #CallCenterSoftware https://hubs.ly/H0dmKb90
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What is an Acceptable Abandon Rate in a Call Center? One of the key KPIs for call center operators is the abandonment rate. #CallCenterMetrics #CallCenterReporting #CallCenterSoftware https://hubs.ly/H0dhddq0
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Ringless voicemail is a versatile way to accomplish different functions for your business. #RinglessVoicemail #SalesTraining #IncreasingSales #CallCenterSoftware #contactcentersoftware https://hubs.ly/H0dkTLj0
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In this free eBook, "Keeping Up with Today’s Millennial Customer", learn about improving and maintaining a high level of customer service to stay relevant with millennial shoppers. #TravelIndustry #HospitalityIndustry https://hubs.ly/H0dj-sW0
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Idle agents can eat payroll dollars, but at the same time you don’t want to understaff and allow callers to hang in your IVR. #HomeBasedAgents #HomeBasedCallCenterSoftware #CallCenterSoftware https://hubs.ly/H0dj1Fd0
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4 Ways Call Center Data Analysis Improves Sales. A few ways that data analysis can provide invaluable insights into the overall health of your call center. #CallCenterReporting #CallCenterAnalysis #ImprovingSales https://hubs.ly/H0dhd240
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What is an Acceptable Abandon Rate in a Call Center? One of the key KPIs for call center operators is the abandonment rate. #CallCenterMetrics #CallCenterReporting #CallCenterSoftware https://hubs.ly/H0dfkSr0
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Download a free copy of "Debt Collection Agency Strategies to Improve Collections & Mitigate Risk" eBook from ChaseData #CollectionPractices #DebtCollectionStrategies #ImprovingCollections https://hubs.ly/H0ddwkN0
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4 Ways Call Center Data Analysis Improves Sales. A few ways that data analysis can provide invaluable insights into the overall health of your call center. #CallCenterReporting #CallCenterAnalysis #ImprovingSales https://hubs.ly/H0dclQx0
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A few ideas to keep in mind when interpreting and planning with your call center metrics #Reporting #MetricsThatMattter #ChaseDataCorp https://hubs.ly/H0d8LW00
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