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Caty Kobe
Works at FeverBee
1,040 followers|22,755 views
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Caty Kobe

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The FeverBee podcast is back!
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Yay!
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Caty Kobe

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Excited to be leading a #CMAD panel on support communities. Let me know what you want to learn/ hear us talk about! :)
http://communitymanagerappreciationday.com/schedule/taking-customer-support-communities-next-level/
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hi. i'm from iran
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Caty Kobe

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Awesome post from our CTO, Dave Rowley.
Like others, we envision an increasingly connected future — an Internet of Things, an Internet of Customers. Connectivity extends beyond what happens on our desktops, laptops, tablets and smartphon...
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Caty Kobe

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Checking out Medium... here's my first post!
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Caty Kobe

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Hi guys! Still looking to collect quotes for a #cmad  eBook... please submit your thoughts!

What trends are on the horizon for community management in 2013: https://getsatisfaction.com/getsatisfaction/topics/what_trends_are_on_the_horizon_for_community_management_in_2013
Get Satisfaction is putting together a little somethin' somethin' for Community Manager Appreciation Day 2013, and we want to hear from you! What benefits has your company seen as a result of your com...
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+Tim McDonald Works perfectly! I'm adding it to my calendar now. Chat with you at 2!
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Caty Kobe

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Pretty big fan of Michelle Kostya's article. Yes, I do work for a company that sells software for building branded customer communities, so there's that. However, I actually use a branded community to help provide support for our customer base and found her article to be spot on in terms of why companies should use community for peer-to-peer support. What are your thoughts?
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Caty Kobe

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Redeemed my first ever +Klout Perk, and it was so awesome that I had to share my experience in this unboxing-style video. Big things to Fair Trade USA for curating such a great Perk!
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Hola como estas me llamo guadalupe pero me gusta que me digan Lupita es bueno el vídeo pero creo que tal vez podrías traducirlo digo para las personas que no saben esos tipos de idiomas
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Caty Kobe

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I learned so many things in 2013, but probably one of the most useful things is how much communication affects EVERYTHING. I've been striving all year to work on my communication in order to become more influential in my personal & professional life, and I'm starting to see that hard work pay off. It's not been easy, and definitely not something that I'll ever be "done" with working on, but I am starting to see the smallest fruits of my labor.

Keeping effective communication top of mind was one of the biggest, and most important, things that I #learnedin2013!
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Oh man, you're asking for specifics now aren't you!

Through much research and iteration I learned how to create community dashboards that specifically map to business objectives (http://bit.ly/1akpcUC), and along with that I learned how to create dashboards that C-level execs will actually read (http://bit.ly/1aUpQad). Pretty useful thing to figure out in my line of work!

Can I have my t-shirt now? :)
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Caty Kobe

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My thoughts on how to create a community dashboard that management teams will actually read. Tell me what you think!
When I listen to webcasts or read blog posts about measuring the value of a community initiative, I’m often met with the same initial advice — map your community metrics back to your overall busine...
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Looking forward to the upcoming Get Satisfaction Customer Success Summit. If you're a GS customer or enthusiast, community manager, or interested in customer experience as a whole then this day-long conference is the place for you!
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Caty Kobe

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Community Managers... still looking to collect quotes for a #cmad  eBook. Please submit your thoughts!
Get Satisfaction is putting together a little somethin' somethin' for Community Manager Appreciation Day 2013, and we want to hear from you! What benefits has your company seen as a result of your com...
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哈哈。你好。知道我在说什么吗?
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Caty Kobe

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Hey everyone! Happy end-of-December to you all. :) I'm collecting quotes from CMs for use in an upcoming eBook from Get Satisfaction and would love to hear from you! We're looking to learn how your company/ clients have benefitted from your work in the last year, as well as 2013 trends. We really want to showcase how amazing community managers are, so please toot your own horn! :)
Get Satisfaction is putting together a little somethin' somethin' for Community Manager Appreciation Day 2013, and we want to hear from you! What benefits has your company seen as a result of your com...
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Ephraim Gopin's profile photoCaty Kobe's profile photoWilliam Duque Trujillo (williamduquet)'s profile photo
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"CM your social voice and customer support" I`m not so good at english but I`m try to help ;)
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People
In her circles
184 people
Have her in circles
1,040 people
Nelly Braswell's profile photo
Kim Josephs (Social Savvy)'s profile photo
Martin Alacane's profile photo
gerry tan's profile photo
abi hardiansyah's profile photo
Maren Hogan's profile photo
WorkStickers's profile photo
Dwane Lay's profile photo
John Picard's profile photo
Work
Occupation
Community Manager & Cake Designer
Skills
Community Management, Social Media, Social Media Marketing, Customer Service, Customer Support, Social Customer Service, Writing, Management
Employment
  • FeverBee
    Head of Training, 2014 - present
  • OpenTable
    Global Community Content Manager, 2014 - 2014
  • Get Satisfaction
    Director of Community, 2012 - 2014
  • Focus.com
    Community Manager, 2008 - 2012
  • Apple Inc.
    Specialist/ GYO Genius, 2006 - 2008
  • Eight Inc.
    Office Assistant, 2004 - 2007
Story
Tagline
Community | Support | Training
Introduction
A community professional who is passionate (obsessive?) about people, and providing a darn good customer and user experience. Off time is spent hanging with Maurice Trudell & Lucy Kobe, or designing wedding cakes. Learn more: about.me/caty
Basic Information
Gender
Female