I spent some quality time with Verizon CS this morning to find out how to exchange the Note 7 with a replacement when available. Let me just say, don't assume the 1st rep you speak with will give you the correct info. The 1st rep told me that I could only exchg for a different device thru VZ. She also told me that if I wanted to exchg to a new Note 7 when available, then to place my request with Tech Support and they would handle the exchange. When I called TS, the rep said Samsung will handle all exchanges directly. He transferred me to Samsung and that rep said exchanges are being handled by providers/distributors, not Samsung directly, and they expect to start shipping later this week and into next week. So, the Samsung rep suggested I call Verizon back and ask for a mgr because the process has been updated with them.
My 2nd call to VZW yielded different results. I asked if we exchg to an S7 would we then be stuck with the S7; this rep was aware of the most recent updates and she sent me the following text:
Free Verizon Msg: Is this a one-time exchange, or will there be another allowed once we get replacement Note7 devices? Example: Customer returns defect Note7 and exchanges it for a replacement Samsung Galaxy S7 on 9/4. Once the "new and improved" Note7 is available, will Verizon honor that return and exchange?
Customers are allowed to return their Note7 for another device without fees and then exchange it again for the revised Note7 when it's available, also with no fees.
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