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Cast & Hue
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Are you interested in the role emotion can play in improving the patient experience? Tune in with Steve Koch, Director of our Health Initiative to learn about the influence of emotion on patient satisfaction and the steps you can take to ensure you are optimizing your patients’ emotional journeys through your organization. Catch him at 1:30pm on Thursday for our webinar! http://j.mp/2fkYXYb 

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In the article by Advisory Board, Northwell Health's CEO shares how to avoid the 'complacency trap' around innovation. By establishing trust, creating dedicated innovation space, and other tactices, Northwell has become a leader in healthcare innovation. | http://j.mp/2f6YATV

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According to a report by analytics firm Kaufman Hall, the majority of hospitals are realizing the importance of providing a strong patient experience to their patients. Still, even though PX is seen as a clear path to growth, many hospitals don't have the means to implement this approach. Providing a better experience for the healthcare consumer will require more than just a strategic vision, it'll require a unique and personalized approach.
| via FierceHealthcare http://j.mp/2eYfHof

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Just released: the latest Crux Points podcast! On this episode, we talk to Colin Hung, co-founder and moderator of #HCLDR, one of the biggest online health communities. In this episode, learn about topics such as the future direction of patient experience, the role of agile in healthcare innovation, and why the sunk cost fallacy is such an issue in healthcare.

As always, find us on Soundcloud or on our website at .

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Here at Cast & Hue, we approach the problems presented by our clients with a strong #designthinking methodology. We believe that by involving all the stakeholders of in our solutions, from executives to the end user, we can help create a product that is actually relevant and useful.

This article by TechCrunch takes a look at what is possible in the #healthcare field when utilizing design thinking when designing solutions. Especially when working with "safety net" and underserved populations, bringing the voice of the customer into the fold can pay dividends.

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What role do emotions have in the customer's journey? Quite a bit, actually. In fact, according to Forrester, #emotion was the #1 contributor to customer #loyalty in 94% of industries studied, even beating out effectiveness and ease.

Our recent blog post about the role of emotions within the customer journey takes a deeper dive into how to design experiences while keeping emotion top-of-mind. Check it out on the Cast & Hue Insights blog.

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As the importance of population based health grows in the coming years, the entire health system will begin to shift towards "health care" as opposed to "sick care". On our latest CruxPoints podcast, listen to one of the foremost leaders in population health share his views on where population health is heading and how physicians, patients, and policy will adapt. http://j.mp/NashPodcast

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On this week's Crux Points podcast, learn about the evolution of population health amidst the transition to value-based care. Find us on your favorite podcast app, or listen at the link below.

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As healthcare interactions are being abstracted to the realm of digital, what role does empathy play? Learn more about the importance of empathy in our latest blog post.

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Despite the polarizing media coverage may be saying, universal #health coverage isn't the same as single payer coverage. Universal health coverage just means that everyone, no matter their age, income, or preexisting conditions has the opportunity to be covered.

Hear Forbes Contributor Dan Munro talk about the differences between the two, as well as more insights as to the direction of the US #healthcare system on the latest episode of our Crux Points #podcast!
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