Response from the owner - 4 months ago
We do our best to accomodate all of our customers needs. The above order has been on hold for one year and we have touched base several times. We do offer an instore credit to all of our customers and also the right to print the form as ordered. Our terms as posted on our webstore shown below:
We strive for quick turnarounds on all orders. Therefore your order can go into production anytime after placing your order (online or by phone). In the event you wish to cancel your order, you may incur Cancellation Fees or Plate Fees based on the production status and age of your order at the time of the cancellation request. Orders that have already printed or shipped are not eligible for cancellation, refund or credit.
To cancel your order, please email us at email@example.com.
The following information is required in your email request for a cancellation:
1. Valid contact Phone Number
2. Invoice Number to cancel
3. Item(s) you wish to cancel on the Order
If the above information is not included OR is not correct, your request will NOT be processed.
Cancellation and Plating Fee Policies
Plate Fees (per Plate)
Within 24 Hours**
2 - 29 Days
25% of the Order Total
30 - 59 Days
50% of the Order Total
60 - 89 Days
75% of the Order Total
Over 90 Days
100% of the Order Total
* Order Date: The actually time and date of your order to determine any applicable cancellation or plate fees. This can be found on your invoice (sent at time of order) or your credit card statement.
** Unless plated or has printed and 500 sets or less of 2 and 3 part carbonless forms, no bindery.
Contact immediately to see if cancellation is an option.
If your order has been pending for over 90 days, due to any or all circumstances listed below, your order is subject to automatic cancellation and no refund or credit will be issued under these circumstances.
1. Artwork not supplied
2. Failure to Approve and/or Request Changes to Proof
3. Shipping Information
All sales are final.
Returns MUST BE PRE-AUTHORIZED.
You must contact us within 30 days of receiving the product. Refund for amount of purchase price, if product returned at our discretion.