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Call Centre Helper
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Spend just 5 minutes completing this online survey and receive a free copy of the findings. https://www.quicksurveys.com/tqsruntime.aspx?surveyData=4QTf9qrhB8Z7Kw24kIN/7dMPFp9lYkGBFLS1ws2ZoxE=
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White Paper - ‘Acoustic Intelligence: Sound ideas for your contact centre’. http://www.callcentrehelper.com/report.php?id=34
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Interesting article;  Success Outside the Dress Code http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
Researchers have discovered subtle cues that help nonconformists break from the pack and thrive.
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Watch a tour of injixo ME on a smartphone
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The bad news just keeps on coming for Britain's energy companies.
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Join +Call Centre Helper's webinar:  The best metrics for your contact centre on Thursday 3rd April @ 1:00pm UK time with guest speakers Paul White, CEO, mplsystems and Carolyn Blunt, Real Results. 

Topics to be discussed:

• Average Handling Time
• Customer Satisfaction
• NetPromoter Scores
• Customer Effort and NetEasy
• Improving Service Levels
• Measuring Productivity
• Quality vs Quantity
• Measuring Quality
• Employee satisfaction
• Your chance to share your own ideas
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Lots of people registered for this weeks webinar:

http://www.callcentrehelper.com/free-webinar-skype-and-the-contact-centre-52621.htm

still time to get involved
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Have them in circles
117 people
Morris Pentel's profile photo
atlasgabriel's profile photo
Weston Digital Technologies's profile photo
Cell Phone USA's profile photo
Sabio UK's profile photo
Hussain AL-Mohsen's profile photo
NewVoiceMedia's profile photo
HARPREET SINGH's profile photo
Data Link Europe's profile photo
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The UK's most popular Contact Centre Magazine
Introduction
We love call centres.  We have been writing about them for over 10 years.

We have built up a large following of contact centre and customer service professionals.  You can follow us on Google Plus, Twitter or join our LinkedIn community.