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Call Centre Helper
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Spend just 5 minutes completing this online survey and receive a free copy of the findings. https://www.quicksurveys.com/tqsruntime.aspx?surveyData=4QTf9qrhB8Z7Kw24kIN/7dMPFp9lYkGBFLS1ws2ZoxE=
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White Paper - ‘Acoustic Intelligence: Sound ideas for your contact centre’. http://www.callcentrehelper.com/report.php?id=34
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Interesting article;  Success Outside the Dress Code http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
Researchers have discovered subtle cues that help nonconformists break from the pack and thrive.
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Watch a tour of injixo ME on a smartphone
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Have them in circles
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The bad news just keeps on coming for Britain's energy companies.
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Join +Call Centre Helper's webinar:  The best metrics for your contact centre on Thursday 3rd April @ 1:00pm UK time with guest speakers Paul White, CEO, mplsystems and Carolyn Blunt, Real Results. 

Topics to be discussed:

• Average Handling Time
• Customer Satisfaction
• NetPromoter Scores
• Customer Effort and NetEasy
• Improving Service Levels
• Measuring Productivity
• Quality vs Quantity
• Measuring Quality
• Employee satisfaction
• Your chance to share your own ideas
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Lots of people registered for this weeks webinar:

http://www.callcentrehelper.com/free-webinar-skype-and-the-contact-centre-52621.htm

still time to get involved
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Have them in circles
129 people
Douglas Jackson's profile photo
Stephen Pace's profile photo
lara doyle's profile photo
Justine Axiaq's profile photo
Charlie Smith's profile photo
HARPREET SINGH's profile photo
PUNEET THAKUR's profile photo
Scorebuddy's profile photo
Edissa Mulit's profile photo
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The UK's most popular Contact Centre Magazine
Introduction
We love call centres.  We have been writing about them for over 10 years.

We have built up a large following of contact centre and customer service professionals.  You can follow us on Google Plus, Twitter or join our LinkedIn community.